Title: Program Analyst - DCSE #W1713

State Role Title: Prog Admin Specialist II

Hiring Range: $65,000-$75,000 salary commensurate w/exp.

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas, and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning, and cultivating environments of trust, respect, and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments. Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

The Program Analyst will be responsible for providing subject matter expertise, conducting research and analysis, drafting proposals, and recommending business solutions and other process improvements to ensure compliance with program requirements and to drive continuous innovation to meet the business needs of the child support program; drafts, updates, and manages forms used to process child support case; provides suggestions for system related improvements and automation opportunities that create case management efficiencies; researches and evaluates federal and state regulations to ensure compliance with child support program requirements; participates in workgroups, task forces, special projects, or other bodies as delegated; collaborates with stakeholders, internal and external customers, vendors, business partners, and other DCSE teams as required to accomplish work; creates user guides, resources, process maps, and other documents to support business users for assigned business projects. Consequences of error would be significant and utilizing professional judgment and decision-making abilities when making recommendations at the program level is critical to provide necessary support and ensure the business needs of DCSE are met. This position provides direct support to the Division of Child Support Enforcement.

Minimum Qualifications

• Experience in Virginia’s child support program.
• Experience in creating reports, analyzing and organizing data.
• Considerable experience and knowledge of DCSE forms, including knowledge of software used to generate and store documents.
• Considerable experience and knowledge of DCSE case management systems and processes.
• Knowledge of business analysis, reports, and case management techniques
as it relates to the child support program.
• Knowledge of court processes and procedures and how it intersects with DCSE case management.
• Demonstrated ability to analyze data, identify problems, and use problem solving and negotiation techniques to formulate business solutions and influence leaders and peers.
• Demonstrated ability to analyze business operations to understand and determine the needs and requirements of various stakeholders to identify opportunities to update and create new forms content, automate processes and functions, assist in business decisions, and develop documentation needed for initiatives for new business solutions.
• Demonstrated ability to collaborate, communicate, and work cooperatively with other teams, stakeholders, and customers, both inside and outside of the Division.
• Excellent oral and written communication skills and demonstrated ability to communicate complex information in a condensed manner to various types of audiences.
• Demonstrated ability to work independently, manage multiple, changing assignments, and use time management skills to prioritize workload; make sound, well-informed decisions for complex and critical issues; accept individual and team responsibilities and consult with program leadership as needed.
• Demonstrated ability to interpret, apply, and analyze complex federal and state law, policies, and regulations.
• Comprehensive working knowledge of the child support program.
• Demonstrated ability to adapt to new technologies and learn new skills, objectives, structures, operations, and policies for new business areas.

Additional Considerations

• Experience working on special projects and proficiency in project management.
• Experience working directly with courts and attorneys.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from recruitment.

Please be advised that this position may be approved to work onsite for two days per week and work remotely for three days per week.

VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

Virginia Department of Social Services does not provide sponsorship.

The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Contact Information

Name: VA Dept. of Social Services, Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.