Title: Computer Support Specialist
State Role Title: Info Technology Specialist II
Hiring Range: $65,000-$75,000; Commensurate with Experience
Pay Band: 4
Agency: Department of the Treasury
Location: JAMES MONROE BUILDING
Agency Website: https://trs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Please come join our small team with the large mission as stewards of Virginia’s Financial assets and investments!
The Virginia Treasury is seeking a Computer Support Specialist. This position will play a key support role for the Agency as the primary end user support interface for users and executive level staff. This position will also be the primary liaison with VITA in support of major desktop or software related projects. In addition, this specialist will be the primary liaison for the vendor support of the agency Audio/Video conference equipment that are critical to many of the services and collaborative meetings we have with other boards, agencies, or the public. In addition, this role will be responsible for maintaining the Agency hardware/software inventory and insuring alignment with the VITA CMDB. This role plays a key role in vulnerability management by updating software on workstations manually and using automated deployment tools. This position will also act as the Agency primary telecommunications coordinator with VITA for all mobile procurements.
This role will also interface closely with the Agency ISO has together they maintain and support the on-boarding and off-boarding of new staff and the maintenance and execution of System Access Requests. While the primary responsibility of this position is end-user support, this position will work closely with the Agency System/Server Admin and have opportunities to grow technically in areas beyond desktop support.
Minimum Qualifications
Strong proficiency performing as technical support staff to include:
o A general technical understanding of remote support operations and procedures
o A general technical understanding of support and troubleshooting of Dell and HP computer hardware
o A general technical understanding of support and troubleshooting of Microsoft Operating Systems and Office Products.
o A general technical understanding of working with Incident/Request Management systems.
o Experience in risk management with a focus on end user computing.
Strong Customer Service Skills and Teamwork:
o Understand customer business needs and recommend the appropriate technology and process solution(s) to meet business needs and requirements
o Effective communication and time management
o The ability to communicate effectively, both orally and in writing, with all levels of customers, to include staff, other state agencies, and Commonwealth partnership vendors. Ability to lift 50 pounds.
o Effective collaboration with other IT Staff, internal and external customers, and senior management
o A cooperative and team driven attitude with respect to all people and partners involved with the IT Help Desk's ability to resolve service requests and incidents
o Ability to create clear detail-oriented documentation of all tasks performed and solutions
Results Focus:
o Skilled in multi-tasking and management of multiple IT related tasks
o Ability to analyze the root cause of issues, detect trends and report them
o Utilization of available resources to effectively resolve issues
o The ability to work under pressure during critical business service outages
Additional Considerations
• Prior Virginia state experience
• Experiencing interfacing with VITA (Virginia Information Technologies Agency)
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
A résumé and cover letter are required to be submitted. Applications for this position must
be submitted electronically through this website.
The Department of the Treasury telework policy allows for up to two days a week of telework, subject to the position requirements. This position will be located in Richmond, Virginia, and must report on-site until the completion of an approved telework agreement is received.
All finalists are subject to a background investigation. The investigation may include: criminal checks; employment verification; verification of education; and other checks requested by the hiring authority.
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their state application.
Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
This website will provide a confirmation of receipt when the application is submitted for consideration.
Please refer to your RMS account for the status of your application and this position.
The Virginia Department of the Treasury is an Equal Opportunity Employer.
Contact Information
Name: Lori Perez
Phone: 804-225-3247
Email: HR@trs.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.