Title: IT Administrative Office Specialist-Piedmont Geriatric Hospital
State Role Title: Admin and Office Spec III
Hiring Range: Commensurate with Experience
Pay Band: 3
Agency: Dept Behavioral Health/Develop
Location: Piedmont Geriatric Hospital
Agency Website: https://www.pgh.dbhds.virginia.gov/
Recruitment Type: General Public - G
Job Duties
This position serves as the primary Administrative Office Specialist supporting the Director of IT and Security Systems within a shared services environment across PGH and VCBR. The role provides operational, administrative, and service management support aligned with Virginia Information Technologies Agency (VITA) standards, DBHDS policies, and ITIL-based service delivery frameworks.
The position plays a critical role in supporting IT service coordination, work order governance, vendor coordination, financial tracking, reporting, and customer engagement. This position also supports compliance with Commonwealth security, audit, and documentation requirements.
This role requires a high level of independence, discretion with confidential information, and the ability to operate in a fast-paced healthcare IT environment supporting clinical and security systems.
This position maintains and monitors the KSE (Keystone Edge) ticketing system with basic quality assessment with regards to work orders and will work very closely with VITA. This position will serve as the AOS coordinator for both departments. Provides administrative coordination for managing small facility wide projects under supervision.
Knowledge, Skills, and Abilities (KSA)
• Knowledge of IT Service Management (ITIL concepts preferred)
• Experience working with VITA or government IT environments
• Strong proficiency in Microsoft 365 (Excel, Teams, SharePoint, Outlook)
• Ability to manage multiple priorities in a fast-paced healthcare setting
• Strong written and verbal communication skills
• Ability to interpret policies and procedures and apply them operationally
• Experience with:
o Work order/ticketing systems
o Data tracking and reporting
• Understanding of:
o Basic networking concepts
o Information security principles (HIPAA awareness preferred)
Minimum Qualifications
• Experience in administrative, IT support, or service coordination role
• Demonstrated ability to work with confidential information and multiple stakeholders
• Equivalent combination of education and experience accepted
Additional Considerations
• Associate degree or higher in:
o Information Technology
o Business Administration
o Public Administration
•Experience with:
o Power Platform (Power Automate, Power Apps, Power BI)
o IT financial tracking and budgeting
o Healthcare IT environments
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Application Requirements: Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications.
Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.
Under Virginia Code § 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific (“barrier”) crimes or persons who may be the subject of pending (“barrier”) charges as listed under Virginia Code § 19.2-392.02.
Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at 804-766-3322 during business hours (8:00 a.m. to 4:30 p.m.).
Equal Opportunity: Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.
Veteran Preference: Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.
Benefits: Piedmont Geriatric Hospital (PGH) offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 13 paid holidays, annual leave, family personal leave, sick leave, employee discount programs, and more!
PGH Mission: To provide the staff with quality information, support and technical training so they can be equipped with the tools they need to interact with patients at PGH. If we work together as a team, we can provide the proper care and treatment for the patients
VCBR Vision: VCBR will be the model treatment facility for Sexually Violent Predators in the nation.
VCBR Mission: VCBR provides recovery, opportunities, and support to residents so that they may safely return to their communities.
DBHDS Vision: A life of possibilities for all Virginians.
DBHDS Mission: Supporting individuals by promoting recovery, self-determination, and wellness in all aspects of life.
Contact Information
Name: Tricia Wilson
Phone: 804-518-3339
Email: tricia.wilson@dbhds.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.