Title: Testing and Certification Manager #00084

State Role Title: Prog Admin Specialist II

Hiring Range: $60,000 - $75,000

Pay Band: 5

Agency: Department of Fire Programs

Location: Henrico1

Agency Website: www.vafire.com

Recruitment Type: Agency Employee Only - A

Job Duties

About the Agency
The Virginia Department of Fire Programs serves the citizens of the Commonwealth by enhancing public safety through supplemental funding to local governments, education, and training to first responders, fire prevention and life safety education through community risk reduction and statewide fire code enforcement. To support the mission, goals, and objectives of Virginia Department of Fire Programs by ensuring the provision of high quality and effective fire service training for the Commonwealth.

About the Position
The Testing and Certification Manager provides programmatic leadership for certification processing and testing administration within the Virginia Department of Fire Programs to ensure the integrity, reliability, and accessibility of testing services that support the agencies training and credentialing mission. The incumbent of this position will be responsible for managing staff, systems, and workflows that support the review, verification, and issuance of fire service certifications and the administration of certification examinations. The Testing and Certification Manager ensures that certification processing and testing activities are conducted efficiently, securely, and in compliance with agency policy, standards, and applicable accreditation requirements. Specifically, the Testing and Certification Manager will be responsible for performing functions such as but not limited to providing oversight and coordination of test administrators, skill evaluators, and supporting personnel; maintaining oversight of testing and certification documentation control, certification records management, and archival practices related to credential processing; developing, updating, and enforcing policies and procedures related to testing administration, exam security, and certification processing; and monitoring program performance metrics and providing reports on testing operation certification processing activities and improvement efforts. This position will also provide oversight and administration of systems and technologies supporting testing, certification processing, and assessment deployment; support the implementation, configuration and maintenance of education technologies in coordination with management and system stakeholders; review and submit course related material for accuracy and make changes as necessary; and process and submit reports regarding test session documentation as required.

Minimum Qualifications

• Experience working with education technologies including, but not limited to, Learning Management Systems (LMS), Testing Management Systems, and Records Management Systems.
• Experience demonstrating the ability to interpret and apply policies, procedures, and program guidelines.
• Knowledge of records management and documentation practices.
• Working knowledge of supervisory principles and state performance management requirements.
• Experience demonstrating the ability to coordinate multiple projects and meet established deadlines.
• Experience compiling, reviewing, and analyzing program data.
• Strong written and verbal communication skills.
• Experience demonstrating the ability to collaborate with internal divisions and external training partners.
• Experience demonstrating the ability to identify opportunities for process improvement and operational efficiency.
• Ability to exercise sound judgment and make decisions in accordance with established policies and procedures.
• Proficiency in Microsoft Office Suite.
  

Additional Considerations

• Extensive experience performing data management and administrative functions
• Considerable experience training, mentoring and coaching subordinates.
• Certification in training and development or learning management desired.
• Valid driver’s license is desired, or ability to travel to work related activities as necessary. Occasional daytime travel will be required.
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Criminal History: Employment is contingent on the successful completion of a background check.

Other: Must be eligible for employment in the State of Virginia and at least 18 years of age. A one-year probationary period is required of all newly hired employees to the State.

State applications will only be accepted as submitted online by 11:55 pm on the closing date through the Recruitment Management System (RMS). Applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the State applications and or in resumes. The decision to interview an applicant is based on the information provided in the application, resume, or other relevant documents provided; therefore, it is essential for applicants to supply detailed information. Submitting an incomplete state application/resume, or a state application/resume lacking in detail, may impact your interview eligibility. This website will provide a confirmation of receipt when the application is submitted successfully. Please refer to “Your Application” in your RMS Account to check the status of your application for this position.

You may apply for this position at Home (virginia.gov) Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please contact Ethel White at (804) 249-1992 for assistance. VETERANS, PEOPLE WITH DISABILITIES, AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Equal Opportunity Employer

Contact Information

Name: Taris Harmon

Phone: 804-292-6482

Email: taris.harmon@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.