Title: DMV Lead Technical Trainer- Position #03866

State Role Title: Trainer and Instructor III

Hiring Range: $74,500 - $85,675

Pay Band: 5

Agency: Department of Motor Vehicles

Location: RI TRAINING CNTR

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

This position is open to DMV EMPLOYEES ONLY!

The DMV Lead Technical Trainer is responsible for designing, developing, and delivering comprehensive training programs that support staff across Customer Service Centers, DMV Select, and Contact Center operations. This role serves as a subject matter expert and project lead, driving instructional initiatives from conception through completion while ensuring training content reflects current DMV policies, procedures, products, and services.
Key Responsibilities
The Lead Technical Trainer will develop and maintain version-controlled curriculum using sound adult learning principles and instructional design methodology, and deliver engaging training to diverse audiences in classroom, virtual, and hybrid environments. This role leads multi-stakeholder training projects, collaborates with leadership and subject matter experts to identify learning needs, and maintains accurate training documentation and LMS records. The trainer will also support organizational change initiatives through targeted training interventions and provide guidance to staff on DMV operational systems and best practices.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates on five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Demonstrated working knowledge of DMV policies, procedures, products, and services across Customer Service Centers, DMV Select and Contact Center operations; active, current DMV experience is strongly preferred.
• Proven project management skills with the ability to lead multi-stakeholder initiatives from initiation through delivery.
• Strong knowledge of adult learning principles, curriculum development, and instructional design methodology.
• Excellent verbal and written communication skills, including the ability to present to and lead discussions with leadership, SMEs, and frontline staff.
• Experience delivering formal training to large and/or small audiences in classroom, virtual, and hybrid environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides, Forms).
• Proficient in virtual training platforms (WebEx, Microsoft Teams, Google Meet, Google Classroom, or equivalent).
• Strong organizational skills with the ability to manage multiple concurrent projects and priorities in a fast-paced environment.
• Ability to maintain accurate training documentation, version-controlled curriculum, and LMS records.
• High school diploma or equivalent.

Additional Considerations

• Prior experience as a technical trainer, lead trainer, or training coordinator in a production-oriented or government environment.
• Experience with eLearning development platforms and LMS administration (e.g., VA COVLC).
• Analytical skills for assessing training program effectiveness and implementing continuous improvements.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.