Title: Trojan Card Coordinator

State Role Title: Admin and Office Spec III

Hiring Range: $43,500, Commensurate with education and experience

Pay Band: 3

Agency: Virginia State University

Location: Virginia State University

Agency Website: vsu.edu

Recruitment Type: General Public - G

Job Duties

Open the Trojan Card Office each weekday and prepare the workspace for daily operation.

Ensure cameras, printers, and Card Software are functional.

Maintain a positive and professional office environment.

Answer phone calls and respond to email or voicemail inquiries.

Print and issue University Identification Cards.

Issue Replacement Cards and updated Cardholder Information.

Troubleshoot damaged cards and swipe errors.

Manage Small Purchase Credit Card (SPCC) transaction including reconciliation, documentation and compliance with university and state guidelines.

Manage eVA Procurement orders for the department, including creating requisitions, tracking orders and ensuring proper approval.

Provide Professional Customer Service to all Campus Constituents. Provide guidance on campus services linked to the Card System. Assist Students/ Faculty and Staff with Trojan Card Usage.


Maintain confidentiality of Students and Employees Information.

Ability to resolve most Card Issue at the Front Desk.

Refer complex technical issues to the partner departments.

Follow university policies regarding data security and workplace conduct.

Minimum Qualifications

Working technical knowledge in the operation of an identification card system to include debit card capabilities.

Working knowledge of MS Windows and MS Office computer software. Knowledge of basic accounting functions as related to the collection and reconciliation of financial transactions.

Demonstrated ability to exercise judgment to interpret policy and develop procedures.

Additional Considerations

Proficiency using the Atrium Card system, Cardinal, and Banner systems is preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Special Instructions to Applicants:

Virginia State University is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. VSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

HOW TO APPLY:

Virginia State University only accepts applications for this position through the on-line state Recruitment Management System (PageUp). Faxed, e-mailed, and mailed applications and/or attachments will not be accepted. The application must be detailed and fully completed. All employment and periods of unemployment (if applicable) must be listed within the application; either on an attached resume, or manually listed in the “Relevant Work History” section. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application, therefore, it is essential to fully complete each section of the application and provide descriptive information. Submitting an incomplete state application, or a state application lacking in detail, may result in your non-selection. This website will provide a confirmation of receipt when the application is submitted for consideration.
Applications will be accepted until the position is filled. Interested persons must attach a cover letter and a current resume/c.v to the online application. Official transcripts will be required at the time of employment.
The selected candidate will be subject to an extensive and complete background check, which may include fingerprinting. The candidate may be required to complete a Statement of Economic Interest as a condition of employment, if applicable.

Employment-based visa sponsorship at Virginia State University (VSU) is not guaranteed and will be evaluated carefully on a case-by-case basis. Federal law does not require employers to provide immigration sponsorship, and VSU is not obligated to offer it. Employment at VSU does not permit an individual to work in the United States unless the appropriate employment authorization has been obtained and verified in accordance with federal immigration compliance requirements.

Commonwealth’s Alternative Hiring Process:

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800-552-5019.

Contact Information

Name: Boatemaa Nyarko-Brentuo

Phone: 804-524-5083

Email: bnyarko-brentuo@vsu.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.