Title: Office Services Specialist #W0649
State Role Title: Admin and Office Spec III
Hiring Range: $19.00 - $21.00 per hour
Pay Band: 3
Agency: Department of Fire Programs
Location: Dept of Fire Programs
Agency Website: www.vafire.com
Recruitment Type: General Public - G
Job Duties
About the Agency
The Virginia Department of Fire Programs enhances public safety in the Commonwealth by providing supplemental funding, training, fire prevention and life safety education, along with statewide fire code enforcement. The Community Risk Reduction (CRR) process assists in the identification and prioritization of state and local community risks to facilitate the integration and strategic investment of emergency response and prevention resources to minimize their occurrence and impact.
About the Position
The Department of Fire Programs is seeking a qualified Office Services Specialist to provide administrative and customer service support to the Community Risk Reductio Coordinator and the Chief Safety Officer. Specifically, this position will be responsible for supporting the administrative to include but not limited to greeting visitors; answering telephone and email inquiries; preparing/writing correspondence, reports, spreadsheets, and various documents; maintaining paper and electronic files; data entry; utilizing a small purchase charge card; and retaining documents as required and necessary. This position will also provide administrative support to other office areas as directed.
Minimum Qualifications
•A work history demonstrating experience, skills, and knowledge of a wide variety of administrative and office procedures/practices.
•Considerable work experience providing customer service to diverse internal and external customers via phone, email, or face to face.
•Work experience directing phone/email inquiries to appropriate staff and managing electronic and physical records/files.
•Experience demonstrating knowledge skills, and abilities to prepare written documents to include proper use of grammar, spelling, and punctuation in the preparation of correspondence, spreadsheets, and other various documents.
•Experience analyzing information with demonstrated ability to interact with diverse levels of internal/external stakeholders and provide verbal feedback as needed.
•Considerable experience demonstrating knowledge, skills, and abilities to use computers, Microsoft Office products including MS-Word, MS-Excel, MS-PowerPoint, Outlook email and various software.
•Experience demonstrating the ability to manage conflicting priories/work assignments and meet deadlines in a fast-paced work environment.
•Experience demonstrating the ability to work independently with minimal supervision as well as with a team.
•Individual must have the ability to work a minimum of 24 hours per week.
Additional Considerations
•Demonstrates the understanding of program implementation and evaluation support desired.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Special Requirements: This is an hourly wage position with no state benefits. The incumbent of this position must have the ability to work a minimum of 24 hours per week, but no more than a maximum of 1500 working hours allowed in a 12-month period from May 1 to April 30.
Criminal History: Employment is contingent on the successful completion of a background check.
State applications will only be accepted as submitted online by 11:55 pm on the closing date through the Recruitment Management System (RMS). Applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the State applications and or in resumes. The decision to interview an applicant is based on the information provided in the application, resume, or other relevant documents provided; therefore, it is essential for applicants to supply detailed information. Submitting an incomplete state application/resume, or a state application/resume lacking in detail, may impact your interview eligibility. This website will provide a confirmation of receipt when the application is submitted successfully. Please refer to “Your Application” in your RMS Account to check the status of your application for this position. You may apply for this position at Home (virginia.gov) Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please contact Ethel White at (804) 249-1992 for assistance. VETERANS, PEOPLE WITH DISABILITIES, AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.
Equal Opportunity Employer
Contact Information
Name: Taris Harmon
Phone: 804-292-6482
Email: taris.harmon@dhrm.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.