Title: Business and Quality Assurance Analyst - 00009

State Role Title: Info Technology Specialist III

Hiring Range: $86,500 - $94,500

Pay Band: 6

Agency: Department of General Services (DGS)

Location: Washington Building (Richmond, VA)

Agency Website: DGS.VIRGINIA.GOV

Recruitment Type: General Public - G

Job Duties

The Department of General Services (DGS) is looking for an experienced and detail-oriented Business QA Analyst to support our mission of service excellence across the Commonwealth of Virginia. This role is ideal for a motivated professional who thrives in a fast-paced, collaborative environment and enjoys solving complex business problems with technical solutions.

Reporting to the BA/QA Manager, the Business QA Analyst serves as a key liaison between the Information Systems & Services (ISS) division and business units. The role involves analyzing business workflows, supporting system improvements, documenting requirements, and performing software testing. You’ll help ensure system upgrades, enhancements, and data-driven improvements meet both technical and business needs.

Primary responsibilities will include, but are not limited to:

• Serve as a liaison between ISS and business units to gather requirements and support system solutions.
  
• Analyze current business processes and identify improvements or system enhancements.
  
• Create and maintain technical documentation, including requirements, workflows, and test plans.
  
• Develop and execute test scripts for system upgrades, patches, and new feature rollouts.
  
• Participate in system refreshes, upgrades, and troubleshooting efforts.
  
• Support disaster recovery planning and ensure systems stay compatible with modern technologies.
  
• Respond to end-user requests for corrections, enhancements, or assistance.
  
• Coordinate production modifications and document results.
  
• Ensure compliance with administrative policies and procedures.
  
• Provide ongoing support through effective documentation for user, operational, and project needs.
  

As a Commonwealth of Virginia employee, you’ll have access to comprehensive health benefits, including medical, dental, vision, and wellness programs designed to help you thrive. This role also qualifies as public service employment, making you eligible to participate in the Public Service Loan Forgiveness (PSLF) program, which can significantly reduce the burden of federal student loans for those who qualify. Employees also enjoy retirement options, paid leave, and a wide range of additional state‑sponsored benefits. To learn more about benefits for state employees visit: DHRM Employee Benefits. 

This position is eligible for a hybrid telework schedule of up to 2 days per week, following a successful training period and an approved telework agreement, offering flexibility while maintaining strong team collaboration.

Minimum Qualifications

• Significant experience as a Business Analyst supporting HR, Finance, Construction, Facilities Management, Procurement, Real Estate, or clinical laboratories.
  
• Experience with requirement elicitation for software systems and applications using various techniques to elicit system and software requirements such as interviews, brainstorming, document analysis, focus groups, observations, and prototyping.
  
• Knowledge and experience with change control and release management processes.
  
• Experience with MS Office products including Visio, Word, Excel, PowerPoint and MS-Project, Teams and Sharepoint.
  
• Experience creating and executing test plans and conducting manual and/or automated testing to include system, regression, and user acceptance testing.
  
• Must have excellent written and verbal skills and be able to communicate with all levels of business and technical staff, diverse audiences, give presentations, and conduct meetings
  
• Experience in system and business documentation – to include process and data flow diagrams, user and functional requirement documents, and business cases.
  
• Experience conducting gap analysis to identify differences between as is and to-be states of business processes and system functionality.
  
• Experience creating training documentation and conducting training sessions for technical staff or end users.
  

Additional Considerations

•  Business Analyst Certificate or coursework towards certification
• Experience with one or more of the following applications – LIMS, eVA, Peoplesoft Finance, Assetworks

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application.

Online applications should be submitted via jobs.virginia.gov.

Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910. 

You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position may be closed at any time after 5 business days. Please refer to the “Your Application” page in your account to check the status of your application for this position.

Selected candidate will have to successfully pass criminal background and professional reference check.

Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.   

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply. 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Contact Information

Name: DGS Human Resources

Phone: (804) 786 - 3910

Email: Jobs@dgs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.