Title: NSU00164 - Coordinator of International Student Services

State Role Title: Education Support Spec III

Hiring Range: $54,000

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

To support the recruitment, enrollment, retention, and success of Norfolk State University’s international student population by providing immigration advising, administrative coordination, and student support services. This position is responsible for maintaining institutional compliance with federal regulations governing F-1 students through accurate SEVIS reporting, issuance of immigration documents, and guidance on status maintenance, employment authorization, and travel. The coordinator also promotes student engagement and successful transition by collaborating with campus partners to provide resources, programming, and responsive support.

Minimum Qualifications

 KSA’s and or Competencies required to successfully perform the work:

• Knowledge of F-1 regulations, SEVIS reporting requirements, and Designated School Official (DSO) responsibilities to ensure institutional and student compliance with federal laws.
• Ability to advise international students on immigration status, employment, travel, academics, and adjustment issues while communicating complex information clearly and professionally.
• Ability to maintain accurate records, manage multiple priorities, meet deadlines, and ensure timely processing of immigration documents and student requests.
• Ability to work effectively with diverse student populations while providing responsive, respectful, and student-centered support services.
• Ability to work with faculty, staff, and external agencies, analyze issues, exercise sound judgment, and resolve concerns that support student success and regulatory compliance.

Additional Considerations

Education, Experience, and Licensure, Certification required for entry into position:

• Working knowledge of F-1 international student regulations, SEVIS reporting requirements, and federal immigration compliance standards.
• Experience advising or supporting students in higher education, student services, or international education settings.
• Demonstrated ability to interpret and apply policies, maintain accurate records, and manage confidential information.
• Experience working collaboratively with faculty, staff, and campus partners to support student success.
• Proficiency in Microsoft Office Suite, Google Workspace, and database or student information systems.
• Willingness and ability to learn and effectively use customer relationship management (CRM) and international student platforms such as Terra Dotta, VIA, or similar systems.
• Strong organizational, communication, and customer service skills with attention to detail.
• Minimum of two (2) years of relevant experience in higher education, international education, admissions, or student services.
• Bachelor’s degree from an accredited institution in Higher Education, International Education, Business, Public Administration, or related field.

PREFERRED QUALIFICATIONS:

Master’s degree from an accredited institution of higher learning, or equivalent combination of education and experience that provides the requisite knowledge, skills, and abilities.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-Verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Jamillah Currence

Phone: 757.823.8764

Email: noemail@virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.