Title: Training and Operations Specialist

State Role Title: Admin Office Specialist I

Hiring Range: $60,000-$65,000

Pay Band: 4

Agency: Dept of Veterans Services

Location: JAMES MONROE BUILDING

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Veteran Services (DVS) is seeking a dedicated and experienced professional to serve as a the Training and Operations Specialist with the VA Veterans and Family Support (VVFS) department.

This position is necessary to support the effective and compliant delivery of program services. This role will ensure consistency in training, operational processes, and services delivery across staff, while strengthening program oversight and accountability in alignment with state requirements.

As program demands continue to expand, there is a demonstrated need for a dedicated position for developing and implementing standardized training curricula, facilitating onboarding for new staff, and providing ongoing technical assistance to ensure staff competency and adherence to program expectations. In addition, this position will support operational functions by evaluating workflows, identifying process improvement opportunities, and implementing strategies to enhance efficiency and service delivery outcomes. This role will also contribute to performance monitoring and reporting by supporting data collection, tracking key performance indicators, and assisting with quality assurance efforts.

Minimum Qualifications

• Knowledge of adult learning theory and instructional design methodologies
• Ability to develop and deliver engaging training for diverse audiences
• Strong facilitation, presentation, and communication skills
• Ability to analyze training needs and evaluate program effectiveness
• Proficiency with learning management systems and common training technologies
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively in a public-sector environment
• Experience in training, instructional design, workforce development, or a related area
• Equivalent combinations of education and experience may be considered
• Experience developing online or blended learning programs

Additional Considerations

• Experience in state or local government
• Experience in education, human resources, organizational development, public administration, or a related field preferred
• Certification in training or instructional design (e.g., CPTD, CPLP, ATD certification) preferred
• Knowledge of adult learning principles
• Familiarity with compliance, regulatory, or policy-driven training environments

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDVS accepts submissions of on-line applications only. Faxed, mailed, or emailed applications will not be considered. Applications are accepted until 11:59 P.M. on the job closing date. Applications and/or resumes should include relevant work history which includes your specific qualifications for the position you are seeking.
The decision to interview an applicant is based solely on the information received for this position from either the electronic applications and/or resume. RMS provides confirmation or receipt when your application and/or resume is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application.
It is the policy of VDVS to provide equal opportunity for all applications and employees regardless of race, color, religion, sex, age, marital status, national origin, gender, identify or expression, disability, veterans’ status or political affiliation, or against otherwise qualified person with disabilities.
Commonwealth of Virginia State agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring accommodation should direct inquiries to the human resource contact directly. Requests for reasonable accommodation will be reviewed and determined on a case-by-case basis.
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), MUST attach these forms when submitting their state application and/or resume.

Contact Information

Name: DVS HR Team

Phone: N/A

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.