Title: ServiceNow Business Analyst (Henrico, Hourly)

State Role Title: Policy Planning Spec II

Hiring Range: $50 - $60 per hour

Pay Band: 5

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: www.VEC.virginia.gov

Recruitment Type: General Public - G

Job Duties

Are you passionate about improving processes, strengthening collaboration, and helping an agency modernize the way it serves its employees? Join the Virginia Employment Commission as our next ServiceNow Business Analyst and play a key role in transforming how we deliver HR services across the organization.

In this role, you’ll dive deep into business processes, work side‑by‑side with HR and technical teams, and help shape the future of our ServiceNow HR Service Delivery platform. You’ll document workflows, translate business needs into clear requirements, support user acceptance testing, and help prepare staff for new ways of working. Your work will directly contribute to streamlined processes, better user experiences, and a more modern, connected agency.

If you excel at problem‑solving, enjoy facilitating collaboration, and have a knack for turning complex information into clear, actionable plans, this role offers a chance to make a meaningful impact while supporting critical modernization initiatives at a statewide level. Your expertise will help ensure smooth adoption of new technologies and more consistent, efficient HR services for the entire agency.

Minimum Qualifications

• Experience with ServiceNow HRSD or other enterprise workflow modules to support technology implementations or business modernization efforts.
• Knowledge of business process analysis, workflow documentation, and organizational planning.
• Understanding of HR or administrative operations and related procedures.
• Familiarity with enterprise service management tools (ServiceNow strongly preferred) and project management concepts.
• Strong analytical and organizational skills with the ability to document detailed processes.
• Skill in facilitating small group discussions, gathering input, and clarifying needs.
• Strong writing skills to create clear, effective documentation and requirements.
• Ability to work collaboratively with cross‑functional stakeholders and to translate operational needs into functional requirements.
• Ability to manage multiple tasks, meet deadlines, and adapt to shifting priorities and to learn new systems, tools, and processes quickly.
• Experience supporting user testing and user experience, training, or change readiness activities.

Additional Considerations

• Experience service delivery within a state government environment.
• Experience with Lean, Six Sigma, or process‑improvement methodologies.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

NOTE: This is an hourly, wage, non-exempt position without state benefits, and is limited to approximately 20 – 29 hours per week not to exceed 1,500 hours in a 365-day period (May 1 – April 30). Hours for this position will vary depending upon workload and business need.

The Virginia Employment Commission is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities. We are an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

• The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation and an Unemployment Insurance (UI) fraud background check.

• Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

• Applications are not accepted after the recruitment closing date.

• Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

• Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

• This website will provide a confirmation of receipt when the application is submitted for consideration.

• For the status of your application and this position, please refer to your PageUp / Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

• Auxiliary Aids and Services are available upon request to individuals with disabilities. Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: VEC Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.