Title: Office Service Specialist -Clinic VDH03309
State Role Title: Office Clerks, General
Hiring Range: $37,000 - $43,500
Pay Band: 2
Agency: Virginia Department of Health
Location: NORFOLK HQ
Agency Website: https://www.vdh.virginia.gov/norfolk/
Recruitment Type: General Public - G
Bold and catalytic, the Norfolk Department of Public Health is transforming the health landscape of our community through groundbreaking initiatives and strategic partnerships. We are committed to fostering a culture of radical collaboration, excellence, inclusivity, and resilience. We believe that our employees are our greatest asset, and we are dedicated to providing a supportive and dynamic work environment where your skills and passion can make a catalytic impact. If you are ready to contribute to meaningful change and be part of a forward-thinking organization, NDPH is the place for you!
Job Duties
Norfolk Health Department is seeking an Office Service Specialist (OSS)- Clinic to support the effective clinical operations by providing a wide range of administrative and office services in alignment with established policies and procedures. This role ensures operational efficiency through responsibilities such as scheduling, data entry, processing routine transactions, preparing correspondence, maintaining records, managing supplies, and responding to inquiries regarding clinical program services. Serving as the primary point of contact, the OSS-Clinic facilitates communication and directs patients and clients to appropriate clinical resources. This position plays a key role in advancing this mission by ensuring that clients and patients in our clinics are welcomed and served with the upmost care. Patient satisfaction is essential to ensuring smooth daily operations and delivering reliable clinical care.
The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
Minimum Qualifications
General knowledge of office principles and practices.
Working knowledge of word processing and spreadsheet software applications.
Ability to interpret and follow established procedures and guidelines.
Ability to communicate effectively.
Considerable skills in the operation of standard office equipment.
Additional Considerations
Experience with patient registration, scheduling, insurance verification, medical records, or electronic health record systems.
Experience with electronic health records system (EHR) and medical documentation platforms preferred.
Experience working in healthcare, public health, or medical office setting.
Experience in patient confidentially (HIPAA).
Bilingual in English/Spanish.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Failure to respond to any questions may disqualify you from further consideration.
Contact Information
Name: Ciara Everett
Phone: 757-683-2804
Email: ndphhr@vdh.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.