Title: PH Outreach Worker Senior - Community Resource Coordinator (VDHRN078)
State Role Title: Direct Service Associate III
Hiring Range: $40,000 to $47,400.00
Pay Band: 3
Agency: Virginia Department of Health
Location: ROANOKE HQ
Agency Website: www.vdh.virginia.gov
Recruitment Type: General Public - G
Job Duties
Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Population Health Program at the Roanoke City/Alleghany Health District.
Description:
Facilitates service delivery to clients in a health district or other direct service work unit by interpreting and translating language to staff and clients. Duties typically associated with overall service delivery are well defined and include obtaining patient history, providing basic health education, explaining various routine assessments, diagnostic and treatment processes and identifying other social or financial service providers to contact for assistance. Provides general administrative tasks and may serve as a lead in the following areas- manages Spanish language phone line, creates and manages interpreter schedule to provider in-person interpretation during for clinics and coaches internal/external interpreter staff. The position provides comprehensive case management with a focus on quality of patient outcomes utilizing local and health department referral services. May be responsible for coordinating interpreter clinic schedule coverage for appropriate programs. Provides car seat training as a certified Car Seat Trainer. Effectively provides cultural awareness to VDH staff. Supports TB, Family Planning, Sexually Transmitted Infections, WIC, Early Intervention, Immunization, etc.
Job Duties:
Clinic/Education/Outreach
• Provides counseling and education focused on all VDH programs in the clinic and community setting to individuals and groups
• Uses language and methods appropriate to customer level of understanding
• Counsels regarding pregnancy options, sterilization options including Medicaid
• Provides car seat training as needed
• Exercises independent judgment in conducting educational sessions and implements appropriate interventions
• Serves as a member of community organizations representing the Health Department
• Applies knowledge related to a variety of service programs, practices, methods, procedures, and regulations that the health department offers
• Supports interdisciplinary treatment or professional services, client assessment, or program development and coordination
• May advise clients of their rights, investigates and responds to complaints, and maintains associated documentation
• May have lead responsibilities to manage Spanish speaking phone line and other activities that require oversight of language interpretation
• Provides administrative support for the following programs but not limited to: TB, Family Planning, STI, WIC, Early Intervention as needed, Immunization, car seat and Baby Care
• Will assist in the following clinics but not limited to: Family Planning, Sexually Transmitted Infection, WIC and Immunization
Interpretation & Translation
• Assists in providing families with information and available community resources and services; helps others to appropriately use medical amenities and assist with obtaining appropriate services for which they qualify
• Interprets for a client and provider to complete forms and patient histories/applications
• Helps to maintain clinic flow, may assist patients into exam rooms, may chaperone clinicians during pelvic examinations or other medical procedures
• Follows up with families, as appropriate, including contacts by home visits, telephone, in-office visits or correspondence
• Translates English letters, teaching guides and other patient materials to Spanish as assigned or requested
• Applies knowledge related to a variety of service programs, practices, methods, procedures, and regulations that the Health department offers
• Supports interdisciplinary treatment or professional services, client assessment, or program development and coordination
• May advise clients of their rights, investigates and responds to complaints, and maintains associated documentation
• May have lead responsibilities to coordinate in person interpretation schedule using internal and external resources
Workload Management
• Provides support in other service areas as necessary
• Manages workload to accomplish personal and agency goals within specified timeframes
• Teamwork/cooperation is essential to work unit operation
• Supports interdisciplinary treatment or professional services, client assessment, or program development and coordination
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.
The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.
Who We Are: The Roanoke City and Alleghany Health Districts (RCAHD) are two health districts in the Commonwealth of Virginia under the Virginia Department of Health and employ approximately 140 staff. RCAHD encompasses the cities of Covington, Roanoke, and Salem and the counties of Alleghany, Botetourt, Craig, and Roanoke.
What We Do: RCAHD, which provides services from nine office locations, serves a combined population of over 278,400 people throughout both rural and urban environments and works to promote and encourage healthy behavior, protect the public against environmental hazards, prevent epidemics and the spread of disease, respond to disasters, assist communities in recovery and assure the quality and accessibility of health services for all members of the communities.
The Virginia Department of Health offers 13 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
VDH requires all Health-Care Personnel (HCP) to provide documentation of immunization or evidence of immunity to the following: hepatitis B, measles, mumps, rubella, and varicella; a one-time dose of tetanus, diphtheria, and pertussis (Tdap) vaccine regardless of the interval since the last dose of tetanus-diphtheria (Td) vaccine was administered (Td or Tdap boosters shall be received every 10 years); and the current year's seasonal influenza vaccination.
Minimum Qualifications
• Bilingual English/Spanish (verbal and written); ability to work with ethnically diverse populations and at-risk families with multiple health needs; must be positive, exercising good and independent judgment in dealing with children and adults; ability to operate basic office equipment; ability to translate medical information correctly into vocabulary that the family can understand; remain within role boundaries, be accepting and non-judgmental in working with families
• Must be able to provide own transportation
• Must be able to obtain and maintain Car Seat certification
• TITLE X (Family planning) training is required annually
• Skill in interviewing, counseling, teaching and using audio-visual equipment is required
• Must be able to communicate effectively both orally and in writing
Additional Considerations
• Specific training in providing interpreter and translation services preferred
• Experience working with case management, translation, outreach worker preferred
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.
Contact Information
Name: Darlene Smith
Phone: N/A
Email: darlene.smith@vdh.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.