Title: IT Support Specialist
State Role Title: Admin and Office Spec III
Hiring Range: $20 to $25 per hour, Commensurate with Experience
Pay Band: 3
Agency: Dept of Labor and Industry
Location: Dept of Labor and Industry
Agency Website: www.doli.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join our Team as IT Support Specialist:
Are you looking to expand your knowledge and expertise in the field of Information Technology (IT) while working for the Commonwealth of Virginia? If so, the Department of Labor and Industry (DOLI) is the place for you. DOLI is currently seeking a detail-oriented and results-driven professional to join our team as IT Support Specialist. This is part-time position with no State benefits. The incumbent is expected to work up to 29 hours/week, and no more than 1500 hours/year.
This is a unique opportunity to make a meaningful impact and contribute to DOLI’s mission of making Virginia a better place to live, work, and conduct business. Additional information about our agency can be found at www.doli.virginia.gov.
Overview of Responsibilities
This role serves as an entry-level professional opportunity designed for hands-on career development. Key responsibilities include:
• Supporting internal agency customers with PC and network computer implementation.
• Installing, configuring, and resolving technical problems for operating systems and application software.
• Collaborating with a broader team of IT professionals under the supervision and feedback of agency management.
• Receive, track, and communicate updates on basic requests for IT support.
• Help set up computer hardware and software configurations for new employees.
• Deliver direct troubleshooting assistance and technical support to internal agency staff.
• Complete non-specific, day-to-day tasks to support core Service Desk operations.
• Assist with managing and maintaining asset inventory for all hardware and software.
• Assist in evaluating software tools and researching tech implementations.
• Aid in the development and deployment of electronic systems and databases.
• Commitment to upholding and supporting overall agency guidelines and technical procedures.
• Ability to clearly guide end-users on hardware and software operations while providing advisory support on relevant IT policies
• Proactive willingness to research complex technical issues, resolve service related barriers, and continuously acquire knowledge on new software solutions.
• Perform other assigned workplace duties as needed by IT management.
Why join State Government?
Joining state government means becoming part of something bigger than yourself. It’s a chance to make meaningful contributions to your community while enjoying purpose-driven work, and opportunities to grow professionally. Your talents can help Virginia thrive – this isn’t just a job, it’s a legacy.
Minimum Qualifications
• Experience in Information Technology, Computer Science, Electronics or other related field.
• Possess the foundational analytical and technical skills and experience required to implement and configure PC and network computer systems.
• Foundational understanding of PC hardware and software, with functional proficiency in Microsoft desktop operating systems and the Microsoft Office Suite.
• Strong interpersonal skills with a demonstrated focus on delivering excellent customer service.
• Highly developed communication, workplace organization, and analytical problem-solving skills.
Additional Considerations
• Windows 11 professional experience.
• Professional telephone etiquette and customer support experience in a professional office setting.
Special Instructions:
The hourly rate range for this position is $20 to $25, Commensurate with Experience. Please note, the agency will not entertain salary negotiations for this position that extend outside of the advertised range.
This position is open until filled. The opening date for this position is July 6, 2026. Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.
To apply, you must submit a completed State of Virginia Application for Employment at www.jobs.virginia.gov by the posted closing date. A resume can be attached within the state application. The application and/or resume must be completed in a comprehensive manner and reference all pertinent knowledge, skills, and abilities as well as any training and experience that relates to the position. You must also provide your education on your state application. Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. Mailed, faxed, or e-mailed applications and/or resumes will not be accepted or considered.
Virginia Department of Labor and Industry does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., Lawful Permanent resident, or an alien authorized to work in the United States.
Current and former employees of the Commonwealth of Virginia who have either been laid off or will be laid off from State service, who indicate preferential hiring rights in the form of a valid Interagency Placement Screening Form (yellow card) or a Preferential Hiring Form (blue card), must submit the card to our office by the application deadline. The card may either be scanned and attached to the application as a supplemental document or faxed to (804) 786-0139. Please include a fax cover sheet with your name and the position number for which you are applying.
The Department of Labor and Industry is committed to the goal of equal employment opportunity, with the intention that every employee and applicant for employment shall have an equal opportunity to be judged based on their fitness and merit to participate in the terms, conditions, privileges, and benefits of employment. All candidates are afforded opportunities without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.
DOLI Talent Management and Communications will provide, if requested, reasonable accommodation to applicants in need of accommodation to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact DOLI hr@doli.virginia.gov.
Contact Information
Name: Talent management and Communications
Phone: No Phone Calls
Email: hr@doli.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.