Title: Senior Licensing Coordinator
State Role Title: Salary Non-Specified
Hiring Range: Hiring range for this position is $49,920 - $59,904, commensurate with education and experience
Pay Band: UG
Agency: VA Cannabis Control Authority
Location: VA Cannabis Control Authority
Agency Website: https://cca.virginia.gov/
Recruitment Type: General Public - G
Job Duties
Purpose of Position
The Senior Licensing Coordinator provides advanced administrative, technical, and regulatory support for the cannabis licensing, registration, and product approval functions of the agency. This role serves as a subject matter resource for licensing processes, ensures the accuracy and completeness of complex application submissions, and supports the oversight of licensed cannabis facilities. The Senior Licensing Coordinator helps develop licensing procedures, supervises Licensing Associates, and ensures that licensing activities align with statutory and regulatory requirements. Through expert review, stakeholder engagement, and program coordination, the Senior Licensing Coordinator plays a key role in maintaining the integrity, transparency, and efficiency of the cannabis regulatory program.
Advanced Licensing & Registration Administration
• Expert understanding of cannabis licensing requirements, the patient certification process, and product registration standards.
• Ability to review complex or escalated applications for accuracy, completeness, and regulatory compliance.
• Skilled in identifying deficiencies, requesting corrections, and ensuring timely processing.
• Ability to support system improvements, workflow optimization, and data quality assurance.
Regulatory Compliance Support
• Ability to identify potential compliance issues during application review and escalate concerns appropriately.
• Skilled in supporting compliance and enforcement teams by documenting facility related issues or irregularities.
• Understanding of regulatory requirements governing cannabis facilities, product safety, and operational standards.
Program Coordination & Reporting
• Ability to prepare reports, summaries, and documentation supporting licensing decisions and program oversight.
• Skilled in maintaining organized, auditable records that support transparency and regulatory accountability.
• Ability to assist in developing licensing procedures, guidance documents, and internal Standard Operating Procedure’s (SOPs).
Stakeholder & Public Interaction
• Strong communication skills for responding to complex inquiries from applicants, licensees, patients, practitioners, and the public.
• Ability to provide clear guidance on regulatory requirements, application processes, and program expectations.
• Professionalism in representing the agency in interactions with cannabis facilities and community stakeholders.
Administrative & Technical Proficiency
• Proficiency with licensing databases, registration systems, and document management tools.
• Ability to manage sensitive information in accordance with agency and state confidentiality requirements.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
Supervision & Leadership
• Supervises Licensing Associates, providing ongoing coaching, performance guidance, and support in application review, documentation standards, and regulatory interpretation.
• Oversees and contributes to training programs for new staff, fostering skill development and consistent team practices.
• Acts as the primary resource for resolving escalated or technically complex licensing issues, ensuring accuracy and compliance.
Other duties as assigned
• Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
• Report unsafe work conditions to your supervisor.
• Immediately report work-related incidents to your supervisor and participate in accident investigation requests.
Minimum Qualifications
• Licensing, permitting, and registration processes within a regulatory agency.
• Documentation standards, administrative procedures, and recordkeeping requirements.
• Basic understanding of compliance, enforcement, and regulatory oversight.
• Clear and professional written and verbal communication.
• Customer service and stakeholder engagement.
• Report drafting, documentation, and workflow management.
• Use of databases, spreadsheets, and digital filing systems.
• Interpret and apply complex regulatory requirements.
• Maintain confidentiality and handle sensitive information.
• Work independently and collaboratively with regulatory staff.
• Manage high volume workloads with accuracy and attention to detail.
Required Education and Experience
• Bachelor’s degree in public administration, business administration, health administration, regulatory affairs, or a related field, or equivalent combination of education and professional experience.
• Experience in licensing, permitting, regulatory program operations, or administrative review.
• Experience working in a government agency or regulated environment.
• Demonstrated ability to handle complex or escalated application reviews.
Additional Considerations
Preferred (Optional) Education and Experience
• Experience in cannabis regulation, patient certification systems, or healthcare related registration programs.
• Experience using licensing or case management software platforms.
• Experience developing SOPs, training materials, or workflow improvements.
• Additional training or certification in regulatory compliance or administrative management.
• State cannabis laws, regulations, and program requirements.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Angela Nichols
Phone: (804) 540-2290
Email: angela.nichols@cca.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call (804)653-9490 for assistance.
The Commonwealth of Virginia is an Equal Opportunity Employer. It is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, pregnancy, childbirth or related medical conditions in the recruitment, selection, and hiring of its workforce.