Title: IT System Specialist #00006

State Role Title: Info Technology Specialist I

Hiring Range: $70,000 – $85,000

Pay Band: 4

Agency: Department of Fire Programs

Location: Henrico1

Agency Website: www.vafire.com

Recruitment Type: State Employee Only - E

Job Duties

About the Agency
The Virginia Department of Fire Programs serves the citizens of the Commonwealth by enhancing public safety through supplemental funding to local governments, education, training to first responders, fire prevention and life safety education through community risk reduction, and statewide fire code enforcement.

About the Position
The IT Specialist will be primarily responsible for providing information technology support for the Virginia Learning Center (VLC), the Department of Fire Programs Learning Management System (LMS), staff, students, board members, and stakeholders during conferences. Specifically, the incumbent of this position will be responsible for the installation and maintenance of the agency’s in and out of scope PC hardware; installation of PC software using image deployment utilities; providing user support for hardware and software; providing technical support for PC and LAN related problems; and performing end user password resets. The incumbent of this position will also be responsible for contacting vendors for equipment repair, equipment and related software procurement, coordination of video conference management; and providing client email client and helpdesk support. The IT Specialist also serves as a backup administrator for ImageTrend and provides support for other agency internal systems to include Windows server administration, badging, user accounts, and policies and security settings in compliance with Commonwealth standards.

Minimum Qualifications

• Experience demonstrating technical knowledge in the areas of IT hardware, software, operating systems [including server-based systems], networking concepts, troubleshooting, and security best practices.
• Demonstrated ability to troubleshoot network connectivity and performance issues.
• Work experience supporting a multi-user environment and network/LA(s), Active Directory, Windows server and PC Desktop OS and MS Office Suite, and AV support and installations.
• Working knowledge of Regular Expressions, HTML, XML, XPath, Web Services and Entity Frameworks. Knowledge and use of Visio, DevExpress tools and MS Project.
• Experience demonstrating the skills and abilities to install, configure, and troubleshoot network printers.
• Knowledge of Windows operating system including and above Windows 10 SQL Server 2008 R2; 10; and 11).
• Experience demonstrating considerable analytical and problem-solving skills.
• Experience demonstrating the ability to multi-task, work independently with little to no supervision, but also work cooperatively in a team environment if needed.
• Demonstrated organization and prioritization skills.
• Experience demonstrating the ability to exercise tact/diplomacy, and interpersonal skills.
• Excellent computer operation skills, knowledge of the Microsoft Suite to include Outlook, Word, Excel, Access, PowerPoint and SharePoint.
• Excellent verbal and written communication skills.
  

Additional Considerations

None

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Special Requirements:
Occasional overnight travel to alternate VDFP locations may be required.

Criminal History: Employment is contingent upon successful completion of background check. A one-year probationary period is required of all newly hired and re-hired employees.

Special Instructions to Applicants:
State applications will only be accepted as submitted online by 11:59 pm on the closing date through the Recruitment Management System (RMS). Applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the State applications and or in resumes. The decision to interview an applicant is based on the information provided in the application, resume, or other relevant documents provided; therefore, it is essential for applicants to supply detailed information. Submitting an incomplete state application/resume, or a state application/resume lacking in detail, may impact your interview eligibility. This website will provide confirmation of receipt when the application is submitted successfully. Please refer to “Your Application” in your RMS Account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number on the fax cover sheet. You may apply for this position at Home (virginia.gov) Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please contact Ethel White at (804) 249-1992 for assistance.VETERANS, PEOPLE WITH DISABILITIES, AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Equal Opportunity Employer

Contact Information

Name: Taris Harmon

Phone: 804-292-6482

Email: taris.harmon@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.