Title: Crisis Now Lead

State Role Title: Prog Admin Specialist III

Hiring Range: Up to $124,911

Pay Band: 6

Agency: Dept Behavioral Health/Develop

Location: Dept Behav Hlth & Develop Svcs

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified professional to serve as the Crisis Now Lead. This position provides leadership, coordination, and administrative supervision for the Crisis Now Team within the Division of Crisis Services and works closely with division leadership to align team priorities with the strategic direction of the division. This position is responsible for overseeing a team of staff who support and oversee component areas of the Crisis Now model; serves as the unifying presence across these component areas, supporting staff in meeting performance expectations; and provides guidance, removes barriers, and ensures coordination and coherence across the Crisis Now framework components. The position operates with significant independence, makes strategic recommendations to Division leadership, and is responsible for the interpretation and application of relevant statutes, regulations, and operational standards across assigned program areas.

Minimum Qualifications

• Knowledge of the Crisis Now framework and the components of the Virginia behavioral health crisis continuum of care, including crisis call centers, mobile crisis response, crisis stabilization units, and crisis receiving centers.
• Knowledge of Virginia's civil commitment processes and their intersection with the behavioral health crisis system, including TDO and ECO processes and the role of law enforcement and PSAP partners.
• Knowledge of Virginia's crisis system infrastructure, including Community Service Boards, regional HUBs, and the Marcus Alert framework.
• Supervisory experience.
• Ability to supervise and develop staff effectively, including conducting performance evaluations, managing workload, and supporting professional growth.
• Ability to build and sustain a cohesive team culture that supports both individual expertise and collaborative function.
• Ability to identify cross-cutting issues across a multi-function team and facilitate resolution or escalation as appropriate.
• Ability to communicate effectively verbally and in writing with a wide range of internal and external stakeholders.
• Skill in facilitating meetings and work sessions with structured agendas and documented outcomes.
• Ability to manage competing priorities and hold multiple threads simultaneously in a complex, fast-moving environment.
• Knowledge of statutes, regulations, policies, and standards applicable to behavioral health and crisis services in Virginia.
• Experience with coordination, data awareness, Microsoft Office Suite, and use of digital tools for reporting and communication purposes.

Additional Considerations

• Experience in behavioral health crisis services.
• Experience providing or overseeing crisis services within the Virginia behavioral health system.
• Knowledge of the Crisis Now framework or equivalent national best practice models for crisis services.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.