Title: Claims Examiner (Benefit Payment Charge)
State Role Title: Admin and Office Spec III
Hiring Range: $18.37 per hour
Pay Band: 3
Agency: Virginia Employment Commission
Location: VEC CENTRAL OFFICE
Agency Website: www.VEC.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join our team at VEC as a Claims Examiner in the Benefit Payment Charge unit, and play a critical role in delivering accurate, timely, and professional processing of unemployment and special program claims.
This position ensures benefit payments and employer charges are correct by examining claims, reconciling complex reports, resolving eligibility issues, and coordinating with claimants, employers, financial institutions, and internal partners. Through detailed investigation, careful documentation, and strong customer service, the examiner helps safeguard program integrity, supports Virginians seeking benefits, and ensures employer accounts reflect accurate charges and reimbursements.
Minimum Qualifications
• Basic knowledge of claims processing; basic accounting and cash management principles; and office operations.
• Strong customer service, claims examination and processing, data entry, and communication (oral and written) skills.
• Experience performing detailed work related to the tracking and resolution of claims and employer charges; collecting and analyzing information to make determinations; preparing and reconciling reports; recording and entering information into a database; interpreting and applying program requirements; working independently and as a member of a team; responding to inquiries and providing technical assistance; and prioritizing work load and meeting deadlines.
• Experience in business, insurance, risk management, accounting, or similar field.
• Proficient in Microsoft software (e.g., Excel and Word), OneDrive, and similar software programs.
Additional Considerations
• Working knowledge of the UI benefits eligibility and claims process.
• Experience working with VEC programs and processing claims and charges; entering and reviewing data in a mainframe and PC based system environment (such as VUIS or related systems); reviewing claims; and working with UI benefit and/or Trade programs.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The Virginia Employment Commission is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities. We are an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
• The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation and an Unemployment Insurance (UI) fraud background check.
• Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
• Applications are not accepted after the recruitment closing date.
• Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
• Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
• This website will provide a confirmation of receipt when the application is submitted for consideration.
• For the status of your application and this position, please refer to your PageUp / Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
• Auxiliary Aids and Services are available upon request to individuals with disabilities. Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: VEC Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.