Title: Program Support Technician

State Role Title: 

Hiring Range: $41,546- $54,868

Pay Band: 3

Agency: Virginia Department of Health

Location: VIRGINIA BEACH HQ

Agency Website: vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Do you enjoy working with the public? The Virginia Beach Department of Public Health is seeking an individual with excellent interpersonal skills to work in a friendly, fast-paced medical clinic as an Accounts Receivables Specialist within our Clinic Administrative Team. The successful candidate will be part of a multi-disciplinary team that is responsible for providing superior customer service, medical billing, accounts receivable posting, daily financial deposits, reconciliation and Vital Records. 

This Position will be responsible for Payment Posting , Insurance Remits, Deposits and Administrative Support

Payment Posting and Insurance Remits

• Oversees payment intake and posting of payment reconciliation processes.
• Accurately posts check, electronic and credit card payments received from patients, third party insurance carriers and organizations to account ledgers.
• Reads explanation of benefits (EOBs) from insurance carries, post payments and make adjustments accordingly.
• Obtain and research insurance remittances and payments in various portals.
• Review, post and balance insurance recoupments and refunds.
• Distributes reimbursement voucher to correct revenue code.
• Makes necessary adjustments to accounts per established guidelines.

Deposits

• Prepare and certify the daily deposit of state receipts for district before bank deposit.
• Reconciliation of receipts. Maintains professional knowledge regarding medical billing and coding procedures, insurance carriers and federal programs, etc.

Administrative Support

• Assist with special projects assigned in collaboration with Clinc Admin Team- Office Services Supervisor, Clinic Administrative Manager, Fiscal Tech Sr Business Manager or Medical Director of Virginia Beach Health District 
• Provide back up to Billing AR and Vital Records.

Benefits: The Virginia Department of Health offers 12 paid holidays; medical, dental; vision; life insurance; optional flexible spending accounts; disability (short and long); Employee Assistance Program; Public Student Loan Forgiveness; retirement plans (including 401(a) Cash Match and 457 Deferred Compensation Plan); as well as sick, family/personal, annual, parental, and military leave!

Diversity: We’re proud to build a diverse and inclusive team, and we value the perspectives that come from people of all linguistic and cultural backgrounds. Whether you speak one language or multiple, we encourage you to apply. If you’re bilingual or have additional language skills, they’re a meaningful asset that can help us better connect, collaborate, and serve our communities together.

Minimum Qualifications

• Proven experience of office procedures, computer and software technology, use of policies & procedures and customer service
• Proven experience of strong interpersonal and communication skills, orally and written
• Proven experience of strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
• Proven experience of ability and experience with setting up and maintaining files & manuals
• Proven experience of the ability to maintain confidentiality (HIPPA Compliant)Proven experience of the ability to follow and apply established procedures and applicable policies

Additional Considerations

• Experience with medical office billing and coding
• Experience with medical accounts receivable
• Experience with completing banking deposits and/or financial journal vouchers
• Experience with collections management and payment reconciliation

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Cydnee Stuckey

Phone: 757-278-6692

Email: cydnee.stuckey@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.