Title: Information Technology Specialist
State Role Title: Salary Non-Specified
Hiring Range: Hiring range for this position is $84,114.20 - $96,731.33, commensurate with education and experience
Pay Band: UG
Agency: VA Cannabis Control Authority
Location: VA Cannabis Control Authority
Agency Website: https://www.jobs.virginia.gov/
Recruitment Type: General Public - G
Job Duties
IT Support & Troubleshooting
• Support the IT Service Desk and triage IT issues.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Resolve network and infrastructure issues.
Network & Infrastructure Management
• Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
• Monitor network and computer systems performance.
Asset & Documentation Management
• Track end-user support activities through the ticketing system.
• Track all IT assets using the Asset Management system.
• Document any changes to systems, update training and system documentation, and create new procedures as solutions to issues and problems.
Project Participation & Collaboration
• Participate in special projects assigned by the Director of Information Technology.
Minimum Qualifications
• Knowledge of hardware and software systems configuration and management
• Knowledge of IT service management principles and best practices
• Knowledge of business process analysis and IT solution design
• Proficiency in Microsoft Office 365 administration and end-user support
• Technical troubleshooting and diagnostic techniques for hardware, software, and network issues
• Written and verbal communication skills for technical and non-technical audiences
• Analytical and problem-solving skills for complex technical challenges
• Ability to set up, configure, upgrade, manage, and troubleshoot networks, hardware, and software systems
• Ability to perform hands-on technical installation, configuration, troubleshooting, maintenance, and recovery of critical agency assets
• Ability to apply information technology solutions to address business problems and operational needs
• Ability to effectively investigate, analyze, and resolve complex technical issues
• Ability to work independently and collaboratively in a dynamic technical environment
Required Education and Experience
• High School Diploma, GED, or equivalent Diploma
• 5 Years of prior experience in an IT Service Desk and/or Support position.
Additional Considerations
Preferred (Optional) Education and Experience
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or other related field of study.
• MSCE Certification
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: VCCA Recruitment Team
Phone: 804-653-9735
Email: recruitment@cca.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call (804)653-9490 for assistance.
The Commonwealth of Virginia is an Equal Opportunity Employer. It is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, pregnancy, childbirth or related medical conditions in the recruitment, selection, and hiring of its workforce.