Title: Technology Specialist
State Role Title: Info Technology Specialist I
Hiring Range: $60,000-$70,000
Pay Band: 4
Agency: The Science Museum of Virginia
Location: Broad Street Station
Agency Website: https://smv.org
Recruitment Type: General Public - G
Job Duties
Agency Overview:
The Science Museum works to inspire Virginians to enrich their lives through science. We create compelling and thought-provoking experiences that connect our community with the science all around them.
For almost 50 years, the Science Museum has been curating relevant science stories that are delivered through engaging exhibits, programming, demos, workshops, films, content and more. As we look toward our 50th anniversary as an institution, we’re pushing ourselves to be even more important in our community’s life to elevate science as the answer to our complicated world.
The Science Museum is unlike others in our field. We are a state agency of the Commonwealth of Virginia that benefits from state operating support as well as private funds raised through our Foundations to help support the mission. This support provides operational stability and growth opportunities as we evolve to not only meet the needs of our community, but also increase our impact. Our flagship location in Richmond and our satellite in Danville have reached two straight years of record attendance. The opening of our Northern Virginia campus in 2027 is poised to push annual visitation over 800,000, extending our reach and impact across the Commonwealth as we empower Virginians to see science not just as knowledge, but as a vital tool for shaping a better future.
Job Description:
The Science Museum of Virginia is looking for a Technology Specialist who brings a collaborative, solution-focused mindset and a passion for exceptional service.
In this hands-on role, you’ll keep technology running across the Museum—from troubleshooting at a colleague’s desk to supporting audiovisual systems and developing creative solutions that keep workflows moving smoothly. You’ll be a trusted technology resource for staff and visitors, primarily based in Richmond, with occasional travel to the Northern Virginia Science Center and Danville Science Center. You’ll also assist the agency with state technology compliance efforts in accordance with Virginia Information Technologies Agency (VITA) standards.
If you’re energized by technology, teamwork, and making a real impact every day, we’d love to meet you.
Interested candidates must apply at https://jobs.virginia.gov/.
Benefits:
The position offers a competitive benefits package including medical, dental, vision, FSA, HRA, HSA, life insurance, 457 and pension plan, short and long-term disability and employee assistance program. The Science Museum has a generous paid time off policy, including vacation leave, four days family & personal leave, eight sick days per year and 12 paid holidays.
The salary range for this position is $60,000-$70,000. Actual compensation will be determined based on the candidate’s qualifications, experience, certifications, internal equity and applicable market considerations at the time of offer.
Minimum Qualifications
The ideal candidate will possess demonstrated experience diagnosing and resolving desktop hardware, software, peripheral, network, and connectivity issues; installing, configuring, and maintaining printers and related devices; and supporting Windows, Linux with a particular emphasis on macOS, and mobile operating systems, with particular emphasis on macOS. Working knowledge of networking fundamentals, including LAN/WAN, wireless infrastructure, VLANs, and basic network troubleshooting. Experience supporting technology and AV systems, including installation, maintenance, troubleshooting, documentation, and decommissioning. Ability to research and implement technology solutions, provide timely customer support, effectively troubleshoot remotely, and travel to the Northern Virginia Science Center as needed for on-site support.
Demonstrated ability to collaborate with IT teams, support AV needs for meetings and events, and maintain thorough technical documentation.
Additional Considerations
Experience with cross-training and collaborating with department members to support consistent, high-quality service across all locations is a plus.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.
The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.
As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.
Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
The Science Museum will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources
Phone: 804.372.3766
Email: hr@smv.org
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.