Title: Veterans Service Administrator
State Role Title:
Hiring Range: $28.86 - $31.08
Pay Band: 3
Agency: Dept of Veterans Services
Location: Quantico Benefits Field Office
Agency Website: www.dvs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled.
Minimum Qualifications
Working knowledge of office practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits.
Working skills with word processing equipment and office automated office systems.
Ability to read, interpret and apply laws, regulations and procedures.
Ability to communicate effectively with staff, agency officials and the public as required.
Experience in interviewing individuals, compiling and presenting information obtained.
Customer service skills.
Additional Considerations
Associate's Degree from an accredited college or an equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities. Eligible for VA accreditation as representative of the Virginia Department of Veterans Services.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: DVS HR Team
Phone: No Calls
Email: recruitment@dvs.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.