Title: NSUFA805 Associate Director Housing Operations
State Role Title:
Hiring Range: $68,000 - $75,000
Pay Band: UG
Agency: Norfolk State University
Location: Norfolk State University
Agency Website: www.nsu.edu
Recruitment Type: General Public - G
Job Duties
TO APPLY AND BE CONSIDERED FOR THIS ROLE, YOU MUST APPLY USING WORKDAY: https://nsu.wd501.myworkdayjobs.com/nsu/job/Main-Campus/Associate-Director-of-Housing-Operations_JR100426
The Associate Director for Housing Operations provides strategic leadership and oversight for the operational infrastructure of Housing and Residence Life. Reporting to the Executive Director of Housing & Residence Life, this position serves as a senior
member of the department's leadership team and is responsible for housing assignments and occupancy management, residential facilities, housing technology and information systems, billing audits and reconciliation, opening and closing operations, and housing for athletic teams and other special populations. The Associate Director directly supervises the Residential Facilities Manager, Housing Data & Systems Manager, Assignments Manager, and Operations Manager. The position leads the department's migration from The Housing Director (THD) to StarRez, including business process review, system configuration, data migration and validation, testing, implementation, training, documentation, and continued optimization. The Associate Director also provides leadership for the annual housing cycle and serves as a primary Housing & Residence Life liaison with Facilities Management to support residential facility readiness, preventative maintenance, work order escalation, building inspections, and short- and
long-term facility planning
Minimum Qualifications
KSA's and/or Competencies required to successfully perform the work:
• Comprehensive knowledge of housing, residential, property management, facilities, or related operational practices.
• Knowledge of university housing assignments, occupancy management, room selection, opening and closing, and residential operations.
• Knowledge of residential facilities operations, building readiness, preventative maintenance, work order management, and facility assessment
practices.
• Knowledge of housing management information systems, database administration, system integrations, data management, and
technology-supported business processes.
• Demonstrated knowledge of or experience with large-scale technology implementation, conversion, or system migration.
• Knowledge of billing, reconciliation, auditing, internal controls, and financial accountability practices.
• Strong analytical, project management, organizational, problem-solving, and change-management skills.
• Ability to develop, document, assess, and improve complex business processes, operational timelines, standard operating procedures, dashboards,
and reports.
• Strong supervisory and staff development skills with the ability to lead professional employees responsible for multiple functional areas.
• Ability to collaborate effectively with Facilities Management, Information Technology, Finance, Enrollment Management, Athletics, Student Affairs,
and other stakeholders.
• Excellent written, verbal, interpersonal, and organizational communication skills; sound judgment; and ability to manage sensitive information.
Additional Considerations
Education, Experience, and Licensure, Certification required for entry into position:
Required: Master's degree in Higher Education Administration, Student Affairs, Business Administration, Public Administration, Management,
Property Management, Facilities Management, or a related field. A minimum of three (3) years of professional experience in a university,
commercial, property management, or related professional environment. Demonstrated experience with the implementation, conversion, or migration
of technology or information systems. Strong organizational, project management, analytical, communication, and problem-solving skills with the
ability to manage complex operational processes involving multiple stakeholders.
Preferred: A minimum of three (3) years of full-time professional experience in university housing or residence life. Experience in facilities management or residential facilities operations. A minimum of two (2) years of supervisory experience. Experience with StarRez, The Housing Director (THD), or comparable housing/property management systems. Experience with housing assignments, occupancy management, room
selection, billing reconciliation, opening and closing, or special population housing.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Jamillah Currence
Phone: 757.823.8764
Email: jlcurrence@nsu.edu
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.