Title: Systems Analyst Advanced #W5050 (Repost)

State Role Title: Info Technology Specialist III

Hiring Range: $95,000 - $115,000 per year (salary commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: https://www.dss.virginia.gov/

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Systems Analyst - Advanced will perform the functions of a Cloud Systems Analyst working within the Systems Support Team to assist in the design and management of the agency’s cloud systems, on-prem and cloud applications, and enterprise monitoring tools, policies and strategy.

The Systems Analyst - Advanced will provide technical and engineering administration and analysis, problem resolution and performance tuning recommendations for a wide variety of Cloud Infrastructure and Application components in Production and Non-Production environments. The position will collaborate with business and technology teams on requests for enhancements or system changes to deliver quality, cost effective and timely deliverables according to the Agency’s Software Development Lifecycle Methodology (SDLM). The candidate in this role will want to cultivate ironclad relationships

The Systems Analyst Advanced will provide direct support to , but is not limited to, Cloud, SaaS and Low-code application platforms.

The Systems Analyst - Advanced will evaluate and identify the best cloud solutions for the organization. This position will assist in incorporating security management and privacy requirements into cloud hardware, software, and applications. Additionally, the position will assist with designs, controls and processes that utilize available audit tools. The position maintains up-to-date and extensive knowledge of cloud products and technology. This position requires on-call support for 24x7 Operations as part of a team. The position requires that the candidate participate in training to become a Salesforce Certified Administrator within 6 months of hiring.

Minimum Qualifications

• Demonstrated experience in and knowledge of Cloud Computing, SaaS (Software as a Service), IaaS (Infrastructure as a Service), PaaS (Platform as a Service)
• Demonstrated experience in Systems Analysis and Systems Design
• Demonstrated Cloud and Systems Administration experience in cloud-based networks such as Amazon Web Service (AWS), Microsoft Azure, or Salesforce

KSA’s and/or Competencies required to successfully perform the work:
Technical and Functional Expertise:
• Experience administering and supporting infrastructure components (servers, applications, network and data storage) in private Cloud/ data center
• Experience in administering infrastructure components in AWS and Azure.
• Experience in managing SaaS applications like Salesforce, Azure DevOps, Github
• Demonstrate experience creating effective documentation (e.g.; detailed requirements, training materials, network diagrams)

Computer Systems and Software:
• Ability to evaluate new and existing technologies for potential use by the organization
• Ability to help prevent security risks and threats including data integrity / protection at all stages
• Ability to develop scripts in yaml, bash, python, shell script
• Ability to automate processes
• Ability to understand Security and network communications

Understanding the Business:
• Knowledge of business / program policy sufficient to support program areas in the development of systems documentation

Results Focus:
• Skilled in technical design, testing and problem resolution while working with business partners
• Structured analysis modeling in support and enhance requirements:
• Ability to identify and validate requirements, organize information into coherent ideas, document requirements and communicate approach.

Customer Service:
• Ability to provide timely support of VDSS technologies to ITS and program teams

Interpersonal Communication:
• Ability to communicate effectively, both orally and in writing, to managers, end users, peers and technical staff

Leadership:
• Capable of leading or mentoring systems administrators and analysts in support of Cloud Infrastructure Operations

Personal Effectiveness:
• Skilled in leading work efforts, assigning tasks and balancing priorities of assigned workloads

Additional Considerations

• Experience in and knowledge of the Full Life Cycle Development of Information Technology Services
• Experience with design, development, and testing of large automated solutions, specifically in the Health and Human Services field.
• Experience in and knowledge of the Information Technology Infrastructure Library (ITIL) Foundation
• Cloud Administrator Certifications such as Amazon Web Service (AWS), Microsoft Azure, Salesforce

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS – Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.