Title: 00711 - Coordinator for Student Advocacy & Family Relations

State Role Title: Prog Admin Specialist II

Hiring Range: commensurate with experience

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

This position operates through the Dean for Students and is responsible for effectively managing student advocacy while addressing second-level nonacademic concerns, issues, or complaints by working in collaboration with campus stakeholders. The coordinator is responsible for ensuring the highest level of satisfaction possible is provided to constituents within the written policies and guidelines permissible. The coordinator is also responsible for building and maintaining positive relationships with families of students within the University community. This includes planning, facilitating, and assessing ongoing and new family engagement activities. This position also assists with Student Conduct as needed, including outreach, support person, and education.

Minimum Qualifications

This position requires the ability to effectively investigate student grievances, strong interpersonal communication, and writing skills; Assess outcomes, and develop strategies for improving services, programs, and communication in conjunction with students, faculty, and staff. Maintain strong student case management skills in an online case management system. Work with the Dean of Students on developing annual reports and future strategic goals and initiatives impacting student advocacy and parent relations. Ability to work collaboratively by building strong meaningful working relationships with administrators, faculty, staff, students, and parents. Have or gain an overall knowledge and understanding of university departments, policies, and procedures i.e., student academic grievance process, etc. Ability to use various social media platforms, and web technology, for outreach. Experience in designing, writing, and editing newsletters, and department webpage

Additional Considerations

Education, Experience, and Licensure, Certification are required for entry into the position.
This position requires a Bachelor's degree in Student Affairs, Social Work, Higher Education Administration, Counseling, or a related field. Essential qualities and skills include but are not limited to, the following: a commitment to student success; excellent public speaking and communication abilities; creativity; the ability to work effectively with students, faculty, staff, and others; problem-solving skills; experience using technology to support student success; and sound judgment. The successful candidate must be innovative, collaborative, and have experience in implementing programs and services for students and parents. Preferred skills and experience also include prior involvement in peer mentoring, life coaching, event planning, student supervision, and case management. A theoretical understanding of first-generation and Gen Z students and experience with managing grants is highly desirable.

PREFERRED QUALIFICATIONS: Master’s degree in Student Affairs, Social Work, Higher Education Administration, Counseling, or a related field. Strong interpersonal abilities with a proven track record in building effective relationships with colleagues, students, faculty, and staff. Proficient in presenting information clearly and addressing inquiries from parents, alumni, faculty, staff, and students promptly. Customer service-oriented mindset. Understanding of the transition process for parents and families entering the higher education environment. Strong planning abilities and project management experience. Competent in complex decision-making and problem-solving. Ability to manage multiple competing priorities and deadlines effectively. Proven confidence in delivering presentations and programs, both large and small scale. An analytical and data-driven approach to making informed decisions that supports advocacy for students.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-Verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: no name provided

Phone: no phone provided

Email: no email materials accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.