Title: 9-1-1 Outreach Manager #00466
State Role Title: Program Administration Specialist III
Hiring Range: Commensurate with experience and qualifications (up to $85,000)
Pay Band: 6
Agency: Dept of Emergency Management
Location: Region 3 - Farmville, VA (Remote)
Agency Website: www.vaemergency.gov
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Emergency Management is currently seeking qualified candidates to join the 911 and Geospatial Services Outreach Division (NGSO) as an Outreach Manager. The Outreach Manager will be assigned to assist localities within VDEM Region 3. Click the link below to view the jurisdictions located in Region 3: https://www.vaemergency.gov/divisions/regions-and-local/region-three
The Outreach Manager serves as the remote liaison between the 911 and Geospatial Services Bureau (NGSB), the Public Safety Answering Points (PSAPs) , and Geographic Information Systems (GIS) departments for the assigned localities. The incumbent in this role will be responsible for coordinating 911 and geospatial outreach efforts related to 911 and geospatial services, offering direct, technical, and operational support through developing and maintaining collaborative relationships with various stakeholders such as local governments, regional organizations, and other entities. The Outreach Manager will provide assistance to Public Safety Communication (PSC) and Virginia Geographic Information Network stakeholders, as well as support the statewide deployment of NG 9-1-1.
Duties include but are not limited to:
- Facilitates efficient and effective communication and outreach to local government agencies, with a primary focus on supporting public safety communications, GIS, and IT.
- Provides PSAP/GIS consultive services to localities and serves as support to PSAP's.
-Actively participates in regional GIS and PSAP-related workgroups and committees established by regional stakeholders, including RPAC-Is and user groups.
- Provides direct support for assigned PSAPs during NG9-1-1 deployments, ensuring projects stay on budget and on time, while coordinating with stakeholders for a smooth transition.
-Offers technical and operational support for PSAP and GIS staff, and provides regular updates on deployment and post-deployment progress to ensure successful NG9-1-1 implementation.
This is a remote position and the incumbent will be designated as a mobile worker due to the nature of the work. This position may require frequent travel.
All VDEM employees are designated as essential personnel and may be required to work during emergency situations such as inclement weather and natural or human-made disasters. This may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the Employee Work Profile.
Minimum Qualifications
• Extensive knowledge of public safety communications and GIS.
• Demonstrated ability to work collaboratively with all levels of staff, government personnel and the general public.
• Demonstrated ability to work independently with little to no supervision
• Significant experience in managing complex projects and systems.
• Ability to monitor new trends and changes in GIS and 9-1-1 systems.
• Excellent communication skills (verbal and written), customer service skills, organizational skills, interpersonal skills, project management skills.
• Must possess a valid driver's license and a satisfactory driving record.
• Must be able to commute within the boundaries of the assigned region within 1 hour of notification.
Additional Considerations
• Considerable experience in the management of public safety communications and direct experience in local government GIS – or equivalent in experience and training in local government GIS or PSAP systems, data development, operations, and management.
• Knowledge of GIS software.
• Knowledge of PSAP applications software and hardware
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Applications will only be accepted on-line through the State Job website. Applications must include all work history and references. The decision to interview an applicant is solely based on the information provided in the application materials. Therefore, it is essential to provide enough information to make this assessment.
Employment is contingent upon satisfactory results of a fingerprint-based criminal history background check, Division of Motor Vehicle check, employment reference check, and E-Verify. The selected candidate must complete a State of Personal Economic Interests as a condition of employment, if applicable (Va. Code 2.2-3114). Other financial, credit, driving, or degree verification checks prior to employment may be required for certain positions. This position is restricted due to funding sources.
A one-year probationary period is required of all newly hired and re-hired Commonwealth of Virginia employees.
The salary for this position is negotiable up to the maximum hiring range listed in this posting. Offers will not be made outside of the hiring range.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply.
The Virginia Department of Emergency Management is an Equal Opportunity Employer.
Contact Information
Name: Human Resources
Phone: (804) 912-7254
Email: Recruitment@vdem.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.