Title: Financial Aid/Student Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Jacksboro

Department: Financial Aid

Campus Location: TCAT Jacksboro

Job Summary

The Tennessee Colleges of Applied Technology - Jacksboro is accepting applications for the full-time position of Financial Aid/Student Support Associate.

The Financial Aid/Student Support Associate will work in conjunction with the Financial Aid Service Center of the Tennessee Board of Regents to administer, process and disburse all federal and state financial aid programs, veterans’ education benefits and third-party student aid programs as well as assist in the overall functions of the campus Student Services Office in delivering quality student support services.

Job Duties

Duties include, but are not limited to:

• Verification and documentation of student eligibility for aid program.
• Calculation and entry of student offers in the online student information management system.
• Counseling current and prospective students regarding all aspects of financial aid programs and third-party student aid programs.
• Serving as School Certifying Official for veterans’ benefit programs.
• Coordination of work study employment and annual work study budget preparation.
• Reviewing and verifying student eligibility each term for all aid programs.
• Assisting with recruitment activities such as FAFSA Frenzy, new student orientations, etc.
• Assisting with student enrollment and reporting related duties, including registration, maintenance of records, processing required local/state/federal reports and data entry related to student/alumni/employer surveys
• Greet visitors/prospective students, answer phone calls to the Student Services/Financial Aid Office, and coordinate information with faculty and administration.
• Complete financial aid fund draw down requests
• Attend Financial Aid workshops and conferences
• Serve on related committees
• Analyze reports
• Other duties as assigned. 

Minimum Qualifications

• Associate degree in a related field from an accredited institution. A comparable combination of education and related employment experience may be considered.

• Minimum of five (5) years of full-time experience in accounting or financial processes within the last seven (7) years

• Strong math skills required.

Preferred Qualifications

• Financial aid experience preferred.

• Prior experience with a Student Information Management system preferred.

Knowledge, Skills, and Abilities

• Ability to communicate well on a functional level in both written and verbal form.

• Ability to maintain confidentiality.

• Ability to deal tactfully with the public and co-workers.

• Strong time management skills with the ability to prioritize projects, attend to multiple projects simultaneously and consistently meet deadlines in a complex, fast-paced environment.

• Working knowledge of and/or ability to read and accurately interpret state, federal and institutional policies, and guidelines.

• Ability to work independently and as part of team.

• Strong computer skills utilizing a wide variety of software applications including, but not limited to databases, spreadsheets, word processing, e-mail, etc.

• Willingness to remain current in regulations and polices relating to financial aid programs.

• Working knowledge of Ellucian Banner and federal/state financial aid programs a plus.

Physical Demands / Working Conditions

Sitting and reaching

APPLICATION SUBMISSION & REVIEW:  Résumé with completed TCAT Jacksboro’s employment application required. Review of résumés with completed TCAT employment applications will begin immediately and continue until position is filled.  An offer of employment is contingent upon a successful background check.

EMPLOYMENT DOCUMENTS:  Current federal law requires identification and eligibility verification prior to employment.  Only U.S. citizens and aliens authorized to work in the United States may be employed.

Salary: Commensurate with education and experience and according to salary guidelines established by the Tennessee Board of Regents. Salary range for Grade 6 is a minimum of $34,423 to a midpoint of $43,028.

The Tennessee College of Applied Technology-Jacksboro does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Debbie Petree, President, 265 Elkins Rd., P.O. Box 419, Jacksboro, TN 37757, (423) 566-9629, debbie.petree@tcatjacksboro.edu.