The American Job Centers (AJC) aid our customers in achieving self-sufficient, sustainable employment on a career path toward continued growth opportunities. We are currently in a partnership with the University of Memphis to assist in the implementation of the Growing Relational and Occupational Wealth in West TN Households (GROWWTH) grant’s accelerated workforce readiness training program. The GROWWTH Career Advisor provides individualized case management services to assist the customer in meeting the goals set forth in the GROWWTH Family Plan. The intensity of services may vary from customer to customer depending on their individual skills level.  The services provided may include soft skills / job readiness training, interviewing techniques, job search techniques, referral to community resources, career interest profiling, etc.

Duties and Responsibilities:

• Maintain working knowledge of the GROWWTH program and services.
• Determine eligibility, complete intake assessments, and development of an employment and training plan for participants in assigned work area as required.
• Collect and complete paperwork for eligible GROWWTH participants and is responsible for preparing the electronic file for each.
• Engage with GROWWTH participants by maintaining twice a month contact on all participants who are enrolled in the program to help with gaining and maintaining self-sufficiency employment with opportunities for upward mobility.
• Document all contacts made with GROWWTH participants in CaseWorthy under case notes within the required time frame.
• Assist with the collection of documentation needed to assist with supportive services, milestone payments, or training services.
• Review goals in Family Plan to ensure progress of assigned goals and assist with participant need.
• Assist in referring participants to partner agencies for wraparound services to remove barriers to employment and meet the training and supportive service’s needs (such as childcare, transportation assistance, uniforms/tools and emergency support) for the families.
• Maintain knowledge of eligible training providers and short-term training programs within GROWWTH guidelines and relay information to participants.
• Maintain a spreadsheet of all enrolled participants and contacts required.
• Participate in meetings and continuing education regarding policies and procedures.
• Assist with the Welcome Function as needed.
• Other duties as assigned.

Working Conditions:

Travel between counties to enroll customers and attend marketing events as necessary. Sedentary: Desk work; standard office settings.

Required Qualifications:

• Associate degree; bachelor’s degree preferred.
• Highly motivated, goal-oriented, with the ability to work comfortably in a fast-paced environment.
• Excellent oral and written communication skills, including individual and group presentations.
• Commitment to excellent customer service.
• Superb interpersonal skills, including the ability to quickly build rapport with customers.
• Ability to work independently, in a team, and with diverse groups.
• Excellent time management, prioritizing and organizational skills.
• Proficient in use of presentation, word processing and spreadsheet software.
• At least two (2) years of case management/social work or secondary school/higher education experience.

Minimum starting pay is $33,500 annually ($17.18 per hour). With additional experience pay increases to a maximum pay of $41,900

Dyersburg State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.   Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire. 

Dyersburg State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.