Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Director - Academic Support Center

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Library Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Director of Academic Support is a full-time, 12-month position reporting to the Executive Director of Library Services that serves all campuses, sites, and centers for Southwest Tennessee Community College. The Director of Academic Support will oversee online and on-site tutoring, promote tutoring services, provide training and supervision of tutoring staff, and manage the budget and daily operations of the Academic Support Centers.

The Director will work collaboratively with Academic Support Center tutors, librarians, faculty, department chairs, and deans to provide services aimed at increasing students’ retention and completion rates.

Job Duties

• Provide effective and responsive leadership in tutoring services
• Oversee the budget for the Academic Support Center (ASC)
• Motivate, manage, hire, train, and evaluate ASC staff
• Promote tutoring services and develop innovative programming for students and workshops for first-year experience
• Utilize the College’s early alert system to ensure the most at-risk students are receiving appropriate instructional support interventions
• Stay abreast of curriculum changes and liaise with faculty
• Ensure compliance with auditing requirements
• Coordinate College Reading and Learning Association (CRLA) certification efforts
• Track, analyze, and report tutoring usage and monthly and annual data
• Serve on college committees as appointed and/or needed
• Facilitate meetings and resolve conflicts
• Work evenings and weekends as needed, be on-call, and have the ability to travel between Southwest’s two main campuses, off-campus instructional sites, and within the state for attendance at professional meetings
• Take on other duties as assigned

Minimum Qualifications

• A minimum of a master's degree from a regionally accredited institution  
  
• Minimum three (3) years' experience in a learning center facilitating in-person tutoring, online tutoring, and academic coaching  
  
• Minimum of one year of supervising a staff 
  

Preferred Qualifications

• Tutoring experience in high-demand subjects, such as English, Math, Speech, and Academic Success  
  
• Experience teaching credit courses in a higher education setting

Knowledge, Skills, and Abilities

• Proficiency in teaching and tutoring
  
• Knowledge of current trends in higher education
  
• Ability to work collaboratively to promote academic excellence and holistic student success  
  
• Knowledge of best practices in recruitment, hiring, training, evaluation, and supervision
  
• Proficiency with MS Suite and digital tutoring management systems such as Tutortrac, Navigate, or Slate that provide online tools for appointment scheduling, logging visits, activity reports, and data collection
  
• Experience in strategic planning and proposal writing
  
• Ability to initiate and implement organizational change, work with a heterogeneous student population, and maintain confidential and sensitive information
  
• Ability to establish and maintain working relationships with internal and external partners, faculty, and college departments
  
• Ability to communicate verbally and in writing, listen effectively, resolve conflicts, and speak in public
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.