Title: Testing Center Specialist

Job Summary

The Testing Center Specialist coordinates, administers, oversees, proctors, and monitors all aspects of testing in the Academic Assistance Center. Testing includes placement test for admission to Jackson State Community College, Jackson States online and TN eCampus’ online classes, make-ups for on-ground classes, special accommodations (approved by Dean for Students), courtesy test for other than Jackson State students, college exit exams, and certification exams.

Job Duties

• Schedule dates for testing per supervisor’s approval
• Post dates online and maintain the web pages for testing and the sites for scheduling tests
• Maintain locking file cabinet drawers to house the requested information and paper tests and keep information in the drawers updated 
• Prepare sign-in sheets for courtesy tests (other colleges) and special tests, such as make-ups 
• Provide routine direction, information, and advisement to students and prospective students in regards to testing policies, guidelines, procedures, and outcomes
• Coordinates testing program policies, guidelines, and procedures
  • Recommend new policies and/or amendments to existing policies, guidelines, and procedures as needed
• Ensures test instructions are accurate and appropriate testing environments are maintained
• Ensure confidentiality of testing information, passwords, test results, and recommendations 
• Maintain security of testing materials 
• Maintain testing statistics; generate monthly and semester reports and send to supervisor 
• Keeps informed of advancing technology in test administration and associated software Administer and proctor the following:
  • Placement exams
  • Exit exams
  • Academic: Jackson State online and TN eCampus online classes, make-ups for on-ground classes, special accommodations, courtesy test for other than Jackson State online students, and certification exams 
• Communicate testing center information to satellite campuses 
• Contact instructors when there are testing issues 
• Record placement scores in Banner 
• Assist at the counter and on the computer floor, as needed 
• Answer and route incoming calls 
• Using a survey, assess students’ testing experience for feedback 
• Update relevant portions of Business Continuity Plan in areas of responsibility 
• Perform additional responsibilities as assigned

Minimum Qualifications

• High School Diploma
• Minimum of two years of experience directly related to the duties and responsibilities specified

Preferred Qualifications

• Associates degree
• Prior experience in a college setting
• Banner database experience or knowledge

Knowledge, Skills, and Abilities

• Excellent and effective interpersonal and organizational communication skills in both written and verbal formats
• Excellent customer service skills required
• Must exercise ethics due to confidentiality and the handling of testing information
• Ability to perform basic math functions such as addition, subtraction, multiplication, and division
• Ability to meet deadlines
• Reasoning ability required in decision making, advising and assisting students, and applying relevant policies, procedures, guidelines, and regulations
• Proficiency with Microsoft Office applications
• Time management, organizational skills, and knowledge of planning and scheduling are required
• Ability to work with a diverse population of employees and students

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times
• Repetitive Movement

Pay Rate:  $32,519 - $39,022 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)

Position Close Date: 06/19/2025

Special Instructions to Applicants:

To be considered for this position, you must submit an application.  Prior applications will not be used to fill this vacancy.  

A completed satisfactory background check will be required before hire.