Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has five campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Social Services Coordinator

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Student Advocacy & Support

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time position reporting to the Director of Student Advocacy and Support. The Social Services Coordinator role is to manage and provide access to necessary supportive services in the Southwest student community, provide case management services as needed, and develop programs and resources that support the Southwest student population.

The services provided by the Social Services Coordinator include, but are not limited to, connecting students with housing, food, transportation concerns with resources on and off campus.

Must have dependable transportation to travel to all campuses/centers and the community as needed. The is an in-person role and any virtual hours will be left to the discretion of the department head.

Job Duties

• Maintain weekly communication with assigned caseload with empathy and resourcefulness
• Assessing the service needs of students and connecting them to the appropriate resources
• Developing a resource directory of community agencies for quick reference
• Assisting students with applications for benefits with community agencies
• Monitoring community services/programs and staying up-to-date on any new services or those being altered/discontinued
• Following up with students to assess services received
• Responding to service/program concerns and resolving issues or matching students with better services/programming
• Scheduling appointments for students, answering phones and tracking students’ service records
• Oversee and maintain social service budget
• Assisting with data collection, monitoring and reporting requirements related to social services
• Assist in distributing perishable goods from faculty led community garden
• Develop educational nutrition programming in conjunction with culinary arts program
• Coordinate food drives each semester to aid in stocking food pantries
• Preparing and maintaining accurate records and documentation
• Overseeing programming and marketing of social services
• Establishing and maintaining with community partners and agencies to assist students with needs
• Recommending program modifications for continuous improvement of services
• Performing other duties as assigned

Minimum Qualifications

• Bachelor’s Degree
  
• Strong ethic and service skills.
  
• Excellent communication and interpersonal skills.
  
• Staying up-to-date with community services/programs.
  
• Strong record keeping and interpersonal skills.
  
• Ability to work independently and as a part of a team.
  
• Maintain confidentiality of personal information, such as contact information.

Preferred Qualifications

• Experience of 1 year working in a Social Services case management role

Salary: Up to $45,000

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.