Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has five campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Office Supervisor (Maxine A. Smith Center)

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Maxine A. Smith Center

Campus Location: SWTCC - Maxine A. Smith Center

Job Summary

The Office Supervisor is a full-time fiscal year appointment reporting to the Director of the Maxine Smith Center. This position plays a critical role in establishing and maintaining a positive identity for the Center, and the College within the community served.

Job Duties

• Align all activities with the mission, values, policies, and strategic priorities of the College.
• Work with the Center Director and assist with setting goals and strategies that enhance the educational experience for the students at the Maxine A. Smith Center.
• Collaborate with the Center Director to develop and implement faculty and staff training with the Center for Teaching and Learning Excellence, Human Resources and Student Life.
• Recruit and manage work study students (scheduling and delegating tasks)
• Assist the Center Director with developing and executing targeted marketing and promotional initiatives to increase visibility and engagement with the community.
• Coordinate room and building space requests for internal partners, ensuring efficient scheduling and utilization.
• Assist the Center Director in overseeing the maintenance and operation of physical facilities and equipment.
• Monitoring campus supplies and re-order as needed with Center Director’s approval, ensuring accurate inventory tracking and availability.
• Assist students and community partners via various platforms with services that include recruitment, admissions, financial aid, testing, student development, workforce training, library resources and registration.
• Participate in recruitment activities to promote the College and the Maxine A. Smith Center.
• Answer incoming calls, welcome and assist visitors, address inquiries and deliver accurate, timely information to students, faculty, staff and community partners.
• Maintain flexibility to work evenings and weekends during peak periods (registration events, class start)
• Perform other duties as assigned

Minimum Qualifications

• Two or more years’ experience in office management
  
• High School diploma or equivalent.

Preferred Qualifications

• Bilingual proficiency
  
• Experience designing and implementing student success initiatives
  
• Familiarity with post-secondary educational policies

Knowledge, Skills, and Abilities

• Customer service experience with an ever-growing population
  
• Proficiency in office and administrative software (Microsoft Office Suite and related platforms)
  
• Proven ability to build and sustain relationships with students, employees, community partners, and the public.
  
• Strong organizational and leadership skills, capable of managing tasks with minimal supervision.
  
• Collaborative mindset with a commitment to teamwork and partnership building
  
• Excellent attention to detail and problem-solving abilities.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.