SUPPORT STAFF

ADMISSIONS ASSOCIATE

Number of Openings:           1

Institution:                           Cleveland State Community College

Department:                         Admissions

Reports to:                            Director of Admissions

Campus Location:                  Cleveland, Tennessee

Salary Range:                        $33,983-$40,780

Position Status:                     Non-Exempt / Full-Time

Moving Allowance:                N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

JOB SUMMARY

The Admissions Associate supports the college’s enrollment goals by assisting with the intake and processing of applications and supporting documentation, such as transcripts, test scores and residency documentation. This role is primarily responsible for ensuring the accurate and timely handling and entry of applicant materials, as well providing general administrative support for the Admissions team.

MINIMUM REQUIREMENTS / QUALIFICIATIONS

• High School Diploma or High School Equivalency Diploma required.
• One year of data entry experience is required
• Computer literacy and proficiency in Microsoft Office Suite is required.
• Knowledge of Banner, Slate-CRM software preferred.

ESSENTIAL JOB FUNCTIONS

Data Entry and Management (35%):

• Accurately enter and update applicant and prospect information into CRM (Customer Relationship Management) and SIS(Student Information System) systems.
• Verify and process application materials, including transcripts, test scores, and other supporting documents.
• Scan, upload, and index admissions documents.
• Manage shared Admissions email.
• Maintain data integrity and efficient processing of applications to meet institutional deadlines.
• Ensure all admissions and prospect data processing activities comply with institutional policies and relevant regulations (e.g., Family Educational Rights and Privacy Act (FERPA).
• Maintain the confidentiality and security of applicant and prospect information.

Application and Document Processing (30%):

• Track the receipt and status of application and prospect materials.
• Communicate with applicants and prospects regarding missing or incomplete documentation.
• Process applications, including data entry, and evaluate applications with appropriate coding according to Tennessee Board of Regents (TBR) and Cleveland State requirements.
• Assess initial residency status of applicants.
• Review residency reclassification applications and approve/deny residency status updates.
• Process admissions and prospect documents necessary to complete student and prospect files.
• Withdraw applications for students no longer planning to attend Cleveland State.
• Process term changes.

Coordination and Support Duties (30%):

• Provide quality customer service to students, faculty, and staff by phone, email, and in-person with questions related to admissions and enrollment processes.
• Attend training sessions and maintain knowledge of the college computer system applicable to office functions to ensure accurate and efficient workflow.
• Collaborate with other departments such as Financial Aid and Academics to ensure accurate data sharing and reporting.
• Participate in team meetings and contribute to the development of data processing procedures.
• Support recruitment efforts by processing prospect information and maintaining accurate records of prospective students.
• Coordinate with other staff to support adequate office coverage and/or coverage at campus events.

NON-ESSENTIAL FUNCTIONS (5%)

• Must attend all college functions as required.
• Serve on various college committees.
• The appointee will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill, knowledge, or credential levels.
• Perform other duties as assigned by supervisor.

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

• Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations.
• Possess strong interpersonal communication skills and maintain focus with job responsibilities.
• Experience in data entry, data management, or a related field, preferably in a higher education setting.
• Ability to work with a broad group of individuals both on campus and in the community.
• Willingness to work extended and flexible hours during peak periods of the year.
• Proficient oral and written communication skills and strong organizational skills.
• Demonstrated experience in providing high-quality customer service.
• Ability to handle inquiries and issues professionally and empathetically.

WORK ACTIVITIES & EQUIPMENT

Work activities routinely involve the use of personal computers, scanners, and peripheral devices.  Photocopy and other machines are frequently used.

JOB LOCATION

The position is an on-site role primarily located in the Student Center at the main campus of Cleveland State Community College in Cleveland, TN.

Travel will be required throughout the college’s five-county service area.

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Applicants may be subject to a background check and credit check.

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Cleveland State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
• Wellness Incentive Program (if enrolled in health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
• Fourteen (14) Paid Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

If you are interested, click on the link to apply. 

Applications can be assured full consideration if submitted by November 7, 2025. 

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Human Resources Office
Telephone: 423-478-6203; FAX: 423-478-6257
Email: humanresources@clevelandstatecc.edu

Website: www.clevelandstatecc.edu

The following link will direct you to a reporting section of the college’s website:  How Do I Report