Job Title: Financial Aid Coordinator

Reports To: Student Services Coordinator

Campus Locations: Murfreesboro and Smyrna Campuses

The Tennessee College of Applied Technology Murfreesboro is accepting applications for the position of Financial Aid Coordinator. Under the general supervision of the Student Services Coordinator, the Financial Aid Coordinator assists with the administration, coordination, and delivery of federal, state, and institutional student financial aid programs. The position supports compliance with all applicable regulations and ensures accurate and timely processing of student aid. The Financial Aid Coordinator provides exceptional customer service to students and families while assisting in the daily operations of the Financial Aid Office.

Essential Duties and Responsibilities:

• Assist with the administration of federal, state, and institutional financial aid programs in accordance with applicable laws, regulations, and policies.
• Evaluate and verify student financial aid applications, including completion of the verification process and resolution of conflicting information.
• Determine student eligibility for financial aid awards based on federal and state regulations and institutional policies.
• Prepare and process award packages for eligible students in the Banner Student Information System.
• Assist with federal and state reporting, including reconciliation and audit preparation.
• Advise students and parents on the financial aid process, eligibility requirements, deadlines, and satisfactory academic progress (SAP).
• Coordinate communication regarding financial aid policies, deadlines, and requirements via email, website, and other college communication channels.
• Assist in maintaining accurate and up-to-date financial aid records and ensure compliance with FERPA and institutional data management standards.
• Participate in financial aid workshops, orientations, and outreach events to promote student awareness of available financial resources.
• Support the Student Services Coordinator in monitoring and implementing federal and state regulatory updates and policy changes.
• Maintain proficiency with financial aid systems, databases, and electronic processes (e.g., COD, EdConnect, TSAC, NSLDS).
• Serves as the primary School Certifying Official for Veteran Services (VA).
• Provide supervision or training to Financial Aid Support personnel as assigned.
• Perform other duties as assigned by the Student Services Coordinator or designee.

Minimum Qualifications:

• Bachelor’s degree in Business, Accounting, Finance, Higher Education Administration, or related field from an accredited institution.
• Minimum of three (3) years of progressively responsible experience in financial aid administration, higher education, or related financial services.
• Comprehensive knowledge of Title IV federal and state financial aid programs.
• Proficiency in Microsoft Office Suite and the ability to learn Banner or similar student information systems.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound professional judgment.

Preferred Qualifications:

• Experience working within a Tennessee Board of Regents (TBR) institution or technical college system.
• Proficiency with Ellucian Banner Financial Aid module, COD, NSLDS, and TSAC systems.
• Knowledge of current federal and state financial aid regulations, including Return of Title IV (R2T4), verification, and reconciliation procedures.
• Supervisory or training experience in an educational or administrative office setting.

Knowledge, Skills, and Abilities:

• Strong attention to detail, accuracy, and compliance.
• Excellent organizational and problem-solving skills.
• Ability to analyze complex financial aid data and make accurate determinations.
• Strong interpersonal skills and a commitment to student service.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work effectively both independently and as part of a collaborative team.
• Commitment to equity, inclusion, and accessibility in serving a diverse student population.

Working Conditions:

• Standard office environment located on the Murfreesboro and/or Smyrna campuses.
• Frequent interaction with students, faculty, staff, and the public.
• Occasional evening or weekend hours required during peak registration and audit periods.

SALARY: This is an exempt position.  Salary commensurate with qualifications, education, experience and in accordance with the guidelines established by the Tennessee Board of Regents.

GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidates will be asked to sign a background release authorizing TCAT Murfreesboro to complete a background check which includes the following:

• Sex Offender Registry                                   
• Driving History
• County Criminal                                             
• National Criminal Database
• Federal Criminal                                            
• Sanctions and Disciplinary Database

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification before employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

APPLICATION SUBMISSION & REVIEW: First consideration will be given to current Tennessee College of Applied Technology Murfreesboro employees who meet the minimum qualifications for the position. Incomplete applications will not be considered.

To be considered for a position at TCAT Murfreesboro, you must create and submit an online application that includes your required documents at Jobs and Employment | TCAT Murfreesboro .  Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan/Upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled. 

To be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Educational Transcripts/Diploma
• Industry licensure and/or certifications

AVAILABILITY/CLOSING DATE: This posting closes on December 4, 2025.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies: Deltra Fowlkes, Human Resources Coordinator, hr@tcatmurfreesboro.edu, 1303 Old Fort Parkway, Murfreesboro, TN 37129, 615-898-8010. See the full non-discrimination policy