The Assistant Vice President of Enrollment Services provides strategic leadership and operational oversight for Admissions, Recruitment, and Records/Registrar functions across a multi-campus public community college. The AVP is responsible for developing and executing enrollment strategies that support access, affordability, student success, and institutional sustainability while ensuring compliance with state, federal, and system-level regulations to meet college enrollment goals. 

This position collaborates closely with Academic Affairs, Institutional Research and Strategic Planning, Marketing/Communications, Financial Aid, Workforce and Campus Leadership, and Information Technology Services to optimize enrollment pipelines, improve persistence and completion outcomes, and enhance the student experience from prospect to credential completion.

Essential Functions

• Provides leadership for a team of highly skilled employees who are dedicated to excellent customer care and to producing accurate, efficient work.
• Collaborates with College leadership and the SEM team in the development, implementation, and assessment of  a comprehensive enrollment management strategy aligned with the college’s mission, strategic plan, and Tennessee Board of Regents (TBR).
• Demonstrates the use and applicability of data for continuous improvement of policies, practices, and services that strengthen enrollment and retention efficiencies while providing excellent customer service.
• Analyzes enrollment trends, demographic data, and market conditions to guide recruitment, admissions, and retention initiatives.

• Leads multi-year enrollment forecasting and goal setting for credit, dual enrollment, adult learners, and special populations.
• Provides leadership on policies and procedures relevant to enrollment management while ensuring consistent applications of all functions, strong business processes, and customer care.
• Manages and coordinates the overall maximization of Enrollment Service’s student success technologies (Banner, SLATE, Degree Works, etc.) Ensures the team focuses on best practices and campus wide understanding of the systems as it relates to Enrollment Services functions and utilization beyond Enrollment Services.
• Serves as a key institutional authority on enrollment compliance and data integrity.
• Understands current institutional, state and federal policies and procedures related to enrollment services in order to ensure accountability and compliance.
• Assures continued compliance with criteria for accreditation of the Tennessee Board of Regents, Tennessee Higher Education Commission, Southern Association of Colleges and Schools Commission on Colleges, and the Department of Education.
• Serves as the key liaison for the department to other college leadership entities, the general public, and other higher education entities to support strategic partnerships.
• Holds team members accountable for high performance and a highly engaged culture by articulating expectations, monitoring/evaluating performance, and consistently providing feedback.
• Prepares and manages  professional development/ training programs, monthly and annual reports in conjunction with employee performance evaluation processes as well as  recommendations for employment, sanctions, and termination.
• Manages departmental budgets, staffing plans, and resource allocation.
• Facilitates the resolution of student grievances related to policies, procedures, and personnel in the administrative area.
• Provide development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

Supplemental Functions

• Participate in college, and as appropriate, professional organizations and community activities that support the college mission.
• Keep abreast of best practices and international, national, and state trends in enrollment services
• Assist the vice president as necessary with special projects and assignments. 
• Oversee and serve on designated college-wide standing committees.
• Perform other work-related duties as assigned.

Education, Training, and Experience

• Master's degree from an accredited institution/university required; Doctorate preferred
• Ten years of higher educational experience with six  years of progressive responsibility as a student enrollment services administrator, preferably in a community college setting
• Within the last four years, two years as director of an enrollment-related unit supervising multiple people.
• Supervisory experiences in Enrollment Services encompassing Records, Admissions, and Financial Aid preferred.
• Proficiency in using student information systems, CRMs, and other productivity processes and programs related to enrollment services; BANNER experience preferred
• One Stop Enrollment Services and multi-campus experiences preferred.
• Must understand the mission of the community college, the characteristics of community college students, and effect ways to increase college attendance with the goal of persisting until graduation
• Proven record of successful leadership using data driven decision-making, continuous improvement, and creative problem solving.

Knowledge, Skills, and Abilities

1. Excellent written and oral communication skills
2. Ability to inspire and build a culture of excellence, congeniality, initiative and collaboration across the institution
3. Ability to identify and generate opportunities to improve learning, customer service, and process operations
4. Ability to thrive in an atmosphere of constant change
5. Ability to handle complex and sensitive issues effectively
6. Ability to prepare and disseminate statistical reports and to use findings for data-driven decision-making.
7. Demonstrated ability to implement Innovations based upon research; show creativity and demonstrated ability to lead change efforts

Working Conditions

1. Normal sitting and movement in an office environment.
2. Visual and hand usage of computer
3. Flexible work hours; some evenings and weekends
4. Requires travel to various campus centers and sites within 9-county service area and other areas for meetings and other job-related activities.

Titles Supervised

1. Registrar

2. Director of Admissions and Recruiting
3. Assistant Director Admissions Systems

This position is based at the Columbia, TN Campus.

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to student success both in and out of the classroom, as well as economic and community development in our nine-county service area. Columbia State is a member of the Tennessee Board of Regents.  

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2501