The Coordinator supports the Workforce and Continuing Education unit by assisting with the planning, coordination, delivery, and administration of customized training and employer‑focused workforce development initiatives. The position ensures high‑quality customer service and contributes to the delivery of high‑quality, customized training solutions that meet employer needs.

The Coordinator also plays a key role in implementing the unit’s marketing plan for workforce programs, including contract training, open‑enrollment courses, and special classes and events. Responsibilities include, but are not limited to, maintaining and updating the website, managing information within the student information system, performing CRM‑related functions, and supporting other marketing and communication activities as needed.

Essential Functions:

Contract & Project Management

• Collaborates with the Vice President and the Director to implement contracts with business and industry partners.
• Supports the Director in all phases of customized training, including project proposals, contract approvals, employer and instructor agreements, instructional material and equipment procurement and invoicing.
• Manages contracts and operations related to continuing education units (CEUs) working with the Executive Administrative Assistant ensuring the implementation of roster uploads.
• Maintains documentation on project progress and keeps the Director and/or Vice President informed.

Training Coordination & Instructor Support

• Coordinates customized training schedules with instructors and employers to ensure seamless delivery.
• Assists in recruiting and onboarding qualified, credentialed customized training instructors.
• Serves as the unit’s D2L Learning Management System expert supporting instructors in delivering high‑quality online continuing education programs and courses.

Marketing, Communications & Web Support

• Assist in the development and implementation of a strategic marketing and
  promotion plan for the WCE unit allowing for widespread dissemination of 
  information regarding classes, programs and services to the public as
  well as specifically identified subgroups such as inactive credit students, 
  Chamber businesses, etc.
• Collaborates with the Dean of Regional Services and Workforce Operations to effectively utilize Slate or similar CRM to promote WCE programs and services. 
• Assists in producing promotional materials such as flyers, booklets, and other print content.
• Coordinates updating the unit’s website working collaboratively with WCE staff and the Office of Communications and supports registration‑page changes/updates.
• Works collaboratively with the Communications department in promoting programs, classes, and events through social media and the website and to ensure marketing materials meet College Standards.

Administrative & Operational Support

• Serves as backup to the Administrative Assistant for facility‑rental duties during peak periods or absences.
• Serves as backup to the Coordinator of Open Enrollment programming as needed. 

• Provides second level customer service support as needed.

• Performs special projects and other duties as assigned.
• Support development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

Education, Training, and Experience

Required:

• Bachelor’s degree in workforce development, education, business, communications, or a related field; or equivalent combination of education and experience.
• Experience in project coordination, employer relations, training, or related work.
• Strong written and verbal communication skills.
• Ability to manage multiple projects, meet deadlines, and work collaboratively with internal and external partners.
• Proficiency with Microsoft Office Suite, and comfort learning other new software systems as needed.

Preferred:

• Experience in workforce development, contract training, higher education, or industry training.
• Familiarity with CRM systems, scheduling tools, or project‑management software.
• Experience working with learning management systems (LMS), especially D2L.
• Knowledge of local and regional labor market needs.

Knowledge, Skills, and Abilities

• Project Management: Ability to coordinate multiple training projects and manage deadlines.
• Relationship Building: Ability to establish and maintain strong business, industry, and internal partnerships.
• Communication: Clear, professional written and verbal communication skills.
• Technical Proficiency: Ability to support instructors in D2L and contribute to website and social‑media updates.
• Attention to Detail: Strong documentation, reporting, and organizational skills.
• Customer Service: Demonstrates professionalism and responsiveness in employer interactions.

Working Conditions

• Varied work hours, including days and evening and weekend hours as needed.
• Travel to Columbia State extended campuses and other service area locations
• Normal sitting and movement in an office environment.
• Visual and hand usage of computer terminal and/or PC

Titles Supervised 

Student Workers

Hiring Salary Range: $38,710-  $46,450

This position is based at the Columbia, TN Campus.

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to student success both in and out of the classroom, as well as economic and community development in our nine-county service area. Columbia State is a member of the Tennessee Board of Regents.  

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2501