ENTERPRISE SYSTEMS ANALYST

Student Affairs

Number of Openings:           1

Institution:                           Cleveland State Community College

Department:                         Infrastructure, Information, & Operations

Reports to:                           Vice President for Infrastructure, Information, & Operations

Campus Location:                Cleveland, Tennessee

Salary Range:                       $62,034-$77,543

Position Status:                     Exempt / Full-Time

Moving Allowance:                N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

JOB SUMMARY

The Enterprise Systems Analyst serves as a functional and technical expert supporting Cleveland State’s Enterprise Resource Planning (ERP) environment and associated third-party applications. The role is responsible for troubleshooting, maintaining, and enhancing enterprise systems across Student Services and Operations while working closely with IT, internal departments, and external vendors. Internally, this includes Financial Aid, Admissions, and Registration. The analyst ensures effective implementation of new applications, supports data reporting initiatives, and streamlines business processes for increased efficiency and compliance.

MINIMUM REQUIREMENTS / QUALIFICIATIONS

• Associate’s degree from an accredited institution.
• The degree must be in Computer Science, Data Analytics, or a related field.
• Minimum of three (3) years of experience in any combination of:
• Information systems (e.g., supporting/administering applications, troubleshooting issues, working with databases, implementing/configuring/supporting systems, etc.)
• Data analytics (e.g., analyzing datasets, developing reports, validating/organizing data, etc.)
• SQL (Structured Query Language) report writing/data visualizations (e.g., Argos, Power BI, writing/creating reports, interpreting/communicating reports, etc.)
• Complex technical concepts (e.g., ability to translate details for non-technical and functional users, etc.)

ESSENTIAL JOB FUNCTIONS

ERP and Enterprise Application Support (30%)

• Provide technical and functional support for ERP (Enterprise Resource Planning) modules and third-party applications, including Slate, Axiom, Automic/UC4 (Universal Controller 4), ARGOS (Ellucian Banner), DegreeWorks, DynamicForms, Banner Document Management, TN FAST (Tennessee Financial Accounting & Support Technology), DOE (Department of Education) Systems, and NextGen.
• Troubleshoot system issues, assist users with navigation and functionality, and address technical queries.
• Coordinate with IT (Information Technology), vendors, TBR IT, and Cleveland State’s main campus for system maintenance, upgrades, and patches to ensure reliable performance and integration.
• Communicate system updates, solutions, and changes to users.

Coordinate Third-Party Application Deployments (20%)

• Lead/support implementation of third-party applications, integrating them with the ERP system and aligning with institutional goals and user needs.
• Coordinate with cross-functional teams and vendors for deployment, testing, and post-implementation support.
• Manage timelines, schedules, system access, version control, and renewal cycles to ensure timely and successful deployment.
• Facilitate communication among stakeholders and provide updates on system functionality and project progress.

Data Integrity, Reporting, and Compliance Management (20%)

• Support institutional and regulatory reporting, including Census, Enrollment, Graduation, Clearinghouse, Gainful Employment, Financial Reporting, and FISAP (Fiscal Operations Report & Application to Participate), ensuring timely and accurate submission.
• Monitor and maintain data integrity across systems through reconciliations, audit queries, error correction, and compliance with federal, state, accreditation, and institutional standards.
• Develop, maintain, and utilize reporting systems and tools, including ARGOS, SQL, Power BI, and Python, to build dashboards and generate reports for analysis and decision-making.
• Provide accurate data for reporting to support compliance and decision-making.

Automation and Administration of Student Affairs Processes (15%)

• Design and manage automated workflows to improve Student Affairs operations, including registration, grading, financial aid, and graduation processes.
• Identify and implement process improvements to streamline procedures and increase efficiency through automation and data-driven decisions.
• Ensure compliance with institutional policies, FERPA, and data governance standards.

End User Training and Documentation Development (5%)

• Develop and maintain system and application documentation, including user guides and manuals.
• Train end users on supported systems and provide hands-on assistance during training.
• Support departments in interpreting and analyzing data.
• Regularly review and update documentation to ensure accuracy.

Web Content Management (5%)

• Maintain and update web content on the campus intranet.
• Ensure accurate forms and information are accessible to users.
• Provide relevant content and resources for campus stakeholders.
• Regularly review and update processes to maintain accuracy and usability.

Non-Essential Functions (5%)

• Serve on various college committees as appropriate.
• Participate in professional development activities.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

• Use Ellucian Banner and related student services applications (Slate, Axiom, DynamicForms, DegreeWorks, Banner Document Management) to support student and administrative processes.
• Provide technical and functional support to end-users and collaborate with IT teams to resolve system issues.
• Analyze data using spreadsheets, reporting tools, and statistical methods to support operational decisions.
• Manage multiple tasks and projects effectively, prioritizing work to meet deadlines in independent and team settings.
• Communicate clearly and professionally while maintaining ethical standards and safeguarding confidential information.

WORK ACTIVITIES & EQUIPMENT

Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools.

JOB LOCATION

This on-site position is based in the Information Technology department located in the Administration Building on the main campus of Cleveland State Community College in Cleveland, Tennessee. The role involves travel within the college’s five-county service area and occasional travel to state meetings, conferences, and professional events.    

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Applicants may be subject to a background check and credit check.

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Cleveland State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
• Wellness Incentive Program (if enrolled in health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
• Fourteen (14) Paid Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

If you are interested, click on the link to apply. 

Applications can be assured full consideration if submitted by April 6, 2026.

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Human Resources Office
Telephone: 423-478-6203; FAX: 423-478-6257
Email: humanresources@clevelandstatecc.edu

Website: www.clevelandstatecc.edu

The following link will direct you to a reporting section of the college’s website:  How Do I Report