The Student Success Systems Administrator oversees the implementation, maintenance, and optimization of Dyersburg State Community College’s CRM and student success platforms. This role ensures these systems support recruitment, admissions, retention, and overall student success strategies. Key responsibilities include system administration, data integrity, communication workflow development, user training, and continuous enhancement of tools including Slate™ and Axiom™. The position collaborates with departments across the college to improve processes, expand system functionality, and advance student onboarding and enrollment management initiatives.

ESSENTIAL JOB FUNCTIONS / TYPICAL DUTIES

• Administer and support the college’s CRM and student success software platforms, including user setup, roles, permissions, and customization of fields, objects, workflows, and layouts.
• Stay current on new features and tools; recommend and implement enhancements to support enrollment and student success strategies.
• Work with data systems such as Ellucian Banner to import, transition, and maintain accurate student records across the recruitment and admissions lifecycle.
• Manage security roles, workflows, rules, reports, and dashboards.
• Develop, test, and deploy targeted communication campaigns, including email, text, and print communications.
• Create, manage, and refine custom reports and dashboards for internal stakeholders.
• Develop HTML/CSS content for communication and system needs.
• Create and maintain documentation for processes, policies, and procedures.
• Establish and maintain data quality standards and streamline processes for efficiency.
• Recommend and implement improvements to technical systems and office operations.
• Collaborate with enrollment management and college offices to support admissions, enrollment, and student success initiatives through effective use of the college’s CRM platform.
• Serve as the primary point of contact for escalated CRM issues; troubleshoot problems related to records, events, forms, and workflows.
• Provide end‑user training, documentation, and ongoing support for users with varying technical skill levels.
• Monitor and resolve daily errors and notifications between the CRM platform and other student success platforms and the Banner student information system.
• Manage and prioritize internal issue tickets to ensure smooth system operation.
• Customize and build features such as applications, communication tools, fields, prompts, queries, rules, datasets, and event templates in the CRM and other student success platforms.
• Perform other duties as assigned.

WORKING CONDITIONS

Sedentary: Primarily desk‑based work. Occasional travel for college activities. Minimal exposure to hazards; standard office environment.

REQUIRED QUALIFICATIONS

• Proficiency with computer databases and information systems.
• Familiarity with HTML, CSS, and SQL.
• Experience working directly with CRM systems.
• Ability to maintain confidentiality.
• Ability to work effectively with diverse populations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Knowledge of best practices in digital communications within higher education.
• Strong attention to detail and accuracy.
• Experience with logic, technical design, and workflow development.
• Ability to work independently.

MINIMUM REQUIREMENTS OF EDUCATION AND EXPERIENCE:

• Associate degree in a related field (Business Information Systems or Computer Science preferred) a regionally accredited institution.
• Two years of related experience.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in a related field a regionally accredited institution.
• Experience with Slate™, Axiom™, and Ellucian Banner™ products.
• Experience in a higher education setting.
• Project management certification or experience managing large projects.

Minimum salary: $48,407 Annually ($24.82 per hour) With additional experience pay increases to a maximum salary of $60,564 annually.

Dyersburg State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.   Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application.

Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire. 

Dyersburg State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.