Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Dual Enrollment Coordinator

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Academic Support and Operations

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Dual Enrollment Coordinator is responsible for coordinating and supporting all operational aspects of the Dual Enrollment program. The Coordinator supports admissions, registration, enrollment changes, student advising, outreach activities, and compliance-related processes while supporting institutional goals for enrollment growth, student success, and community partnerships.

Job Duties

• Student Admissions and Enrollment
  • Process dual enrollment applications and admissions.
  • Verify student eligibility requirements in accordance with institutional and state guidelines.
  • Maintain accurate student records and documentation.
  • Communicate admission status and enrollment requirements to students and school partners.
• Registration and Enrollment Management
  • Coordinate registration for dual enrollment students.
  • Process course adds, drops, withdrawals, and schedule changes within established deadlines.
  • Monitor enrollment activity and resolve registration issues.
  • Ensure enrollment records are accurate and compliant with institutional policies.
• Student Advising and Academic Pathways
  • Advise students regarding course selection, academic pathways, and degree programs.
  • Assist students in understanding transfer opportunities and career pathways.
  • Collaborate with academic departments to ensure appropriate course placement and progression.
• Communication and Customer Service
  • Monitor and respond to inquiries received through the Dual Enrollment inbox.
  • Provide exceptional customer service to students, parents, counselors, faculty, and administrators.
  • Develop and maintain communication materials related to program requirements, deadlines, and opportunities.
• Recruitment, Outreach, and Partnership Support
  • Facilitate dual enrollment registration days at partner high schools and college campuses.
  • Conduct dual enrollment presentations for students, parents, counselors, and school administrators.
  • Attend EPSO (Early Postsecondary Opportunities) events, college fairs, recruitment events, and partner meetings.
  • Build and maintain strong relationships with school district and high school partners.
• Verification, Certification, and Billing Support
  • Assist with verification and certification processes necessary for tuition billing, state reporting, and funding requirements.
  • Support enrollment audits and compliance reviews.
  • Collaborate with finance, records, and academic departments to ensure data accuracy.
• Compliance and Records Management
  • Maintain confidential student records in accordance with FERPA regulations.
  • Ensure compliance with Tennessee Board of Regents (TBR), Tennessee Student Assistance Corporation (TSAC), and institutional policies.
  • Assist with reporting requirements and data collection efforts.
• Program Assessment and Continuous Improvement
  • Assist with data collection, program evaluation, and reporting activities.
  • Support initiatives designed to improve enrollment, retention, persistence, and student success.
  • Participate in professional development and training opportunities.

Minimum Qualifications

• Associate degree from a regionally accredited institution (Bachelor's degree preferred).
  
• Two (2) years of experience in higher education, K-12 education, enrollment management, student services, advising, admissions, or a related field.
  
• Demonstrated experience using student information systems and Microsoft Office applications.

Preferred Qualifications

• Bachelor's degree from a regionally accredited institution.
  
• Experience working with dual enrollment, early college, or secondary-postsecondary partnerships.
  
• Knowledge of Tennessee dual enrollment policies, TSAC grant programs, and TBR regulations.
  
• Experience delivering presentations and facilitating group events.

Knowledge, Skills, and Abilities

• Knowledge of admissions, registration, advising, and enrollment processes.
  
• Ability to manage multiple priorities and meet deadlines.
  
• Strong organizational and problem-solving skills.
  
• Ability to establish and maintain effective working relationships with an ever-growing college population.
  
• Ability to interpret and apply policies, procedures, and regulations.
  
• Commitment to student success and access.

Physical Demands / Working Conditions

• This position requires travel to partner high schools and community events throughout the College service area. Occasional evening and weekend work may be required to support recruitment, registration, and outreach activities.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.