Title: Student Success Coach

Employee Classification: 

Institution: TCAT-Crump

Department: Student Services

Campus Location: TCAT Crump

Job Summary

The Tennessee College of Applied Technology Crump is accepting applications for the full-time, non-exempt position of Student Success Coach to provide holistic student support throughout a student’s tenure at TCAT Crump.

Job Duties

• Coordinate and teach the Technology Foundations academic support program for students in applied mathematics, graphic literacy, and reading for information.

• Teach the Work Ethics curriculum with basic computer skills, college success and career skills.

• Monitor, grade and evaluate individual students’ performance progress; maintain appropriate documentation of student progress & student academic records in the college’s student records management software; submit timely reports.

• Maintain accurate records for all students to progress through their programs, for registration, attendance, grades, program of study, satisfactory progress, completion status, awards, certifications and placement.

• Establish intervention sessions with students with issues impeding progress including student attendance counseling when needed. Develop a relationship with instructors and student services to ensure the resolution of such student issues.

• Assist with prospective students’ enrollment needs concerning articulation and the evaluation of educational credits as well as any student resource needs that may be needed.

• Participate in student organizations.

• Plan and facilitate student development of soft skills that enhance career readiness such as resume/cover letter development, interviewing strategies & financial literacy.

• Assist in the placement of students which includes career counseling to help students identify academic and career goals, discover job opportunities, certifications and additional training opportunities they are interested in pursuing.

• Maintain good public relations with businesses and industries to identify their employment needs, promote the ideals of technical education and implement an effective placement program for students.

• Responsible for lab/classroom equipment and supplies; ensure the lab/classroom is organized and safe.

• Make recommendations for and maintain updated instructional equipment and materials.

• Start and end class at the designated time.

• Assist with campus tours, new student orientation, commencement ceremonies and other College activities as needed.

• Participate in in-service training, workshops, conferences, TBR meetings and other programs which provide for professional growth.

• Travel throughout the service area to deliver services at all teaching locations, instructional service centers and extension campuses.

• Perform other duties as directed and assigned by the administration.

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 5 years professional work experience.
• Established ability to effectively supervise, plan, prioritize and coordinate the work of others
• Ability to listen to customers (e.g., students, faculty, staff, employers, etc.), understand, and respond positively to their requests.
• Evidence of effective communication abilities both written and verbally to express ideas clearly, concisely, and convincingly; to relate to a diverse faculty, staff, and student population; and to deal tactfully with the public.
• Established ability to exercise good judgment in evaluating situations and making decisions.
• Ability to utilize Microsoft Office programs, audio/visual equipment, and social media; and working knowledge of maintaining student records and/or sensitive information.
• Possess a sincere commitment to student success.
• Able to work a schedule that includes evening hours and travel to satellite class locations.
• Exhibit excellent professional ethics.
• Valid Driver’s License

Preferred Qualifications

• Prior teaching and/or training experience preferred.

Knowledge, Skills, and Abilities

• Use of computer
• Operating a motor vehicle to travel within the college service area and in other areas as needed.

Physical Demands / Working Conditions

• Normal standing, sitting, and walking
• Must be physically able to lift up to 50 pounds, stoop, stand and work, with or without accommodation, to demonstrate and perform all work-based projects in a classroom and clinical health care setting.

APPLICATION & RESUME SUBMISSION & REVIEW: Qualified applicants should submit a cover letter, resume, and application at https://tcatcrump.edu/about/jobs-and-employment  For more information contact Regina Maness at 731-632-3393.  Review of applications with cover letters and resumes will begin immediately and continue until the position is filled.

The TBR does not discriminate on the basis of, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.  The following person has been designated to handle inquiries regarding nondiscrimination policies:  Tennessee College of Applied Technology Crump, Regina Maness, Acting Equity Officer, regina.maness@tcatcrump.edu, 731-632-3393.