Title: Student Success Advisor, Nash GRAD Program

POSITION SUMMARY
This is a grant funded position and is responsible for tracking and assisting students by providing holistic services from pre-enrollment to completion by connecting them to internal and external resources, wraparound services and high-touch advising supporting persistence in college and graduation. This position works with Davidson County students in the Nash GRAD Program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Performs job duties from the assigned campus or work location. Builds relationships with students to achieve their identified goals and objects, helping them align goals to career pathways that lead to post-secondary credentials that hold value in the labor market. Reviews student progress and track student use of academic support services to support post-secondary success. Assists students in identifying potential roadblocks/barriers to success and connect them to appropriate assistance and resources that support academic success, persistence and graduation.

Strategizes with faculty, college staff and MNPS faculty to identify and resolve barriers to student success. Maintains accurate tracking data and notes for each assigned student, recommending appropriate referrals and opportunity programs. Supports annual recruitment of new students. Creates and conducts training sessions/workshops for students, faculty and staff that support student success both in and out of the classroom. Assists with developing and implementing a variety of institutional retention activities. Participates in new student orientation and first year experience activities. Utilizes an SIS student records system and be able to function within a computerized office environment.

REQUIRED QUALIFICATIONS
Bachelor’s degree from an accredited institution

Two years’ experience working in a higher education setting with a varied student body delivering direct support/services to students

PREFERRED QUALIFICATIONS
Master’s degree from an accredited institution

Bilingual fluency in English and Arabic or Spanish

Prior work experience at a community college

Prior academic advising or student success coaching experience

KNOWLEDGE, SKILLS AND ABILITIES
Ability to manage a caseload system of advising. Strong initiative and the ability to work effectively both independently and in groups. Ability to collect, analyze and interpret data. Effective oral and written communication skills. Ability to maintain confidentiality and appropriately handle sensitive information. Strong organizational skills, including the ability to manage competing tasks and priorities while maintaining complete and accurate records. Proficient Microsoft Office and database management skills. Ability to collaborate with multiple stakeholders. Ability to build effective working relationships at all levels across the organization. Ability to work effectively with a wide range of constituencies in a varied community.

Open Until Filled: Yes

Rate of Pay: $46,355.00 to $57,945.00 annually, depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.