The College Success Advisor position will provide holistic student support services, intrusive academic advising and outreach to new students. The incumbent will guide students through the entire on-boarding, enrollment and advisement process which includes but is not limited to areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling.  The incumbent will respond to alerts for at-risk students provided by college staff and work closely with college resources including counseling, disability services, and testing as support mechanisms.  This position will serve as a mentor and coach throughout the academic tenure of assigned student, supporting them from enrollment to graduation (in collaboration with faculty advisors upon the student’s completion of select benchmarks).

This in-person position is split between the Williamson County and Lewisburg Campuses.

Essential Functions

• Assist students in the completion of on-boarding, application, and admissions to the college.
• Serve as a primary academic advisor, coach and mentor for a caseload of students.
• Assist students with career exploration and choice of academic major.
• Assist students in developing  Academic Plans for timely completion that include appropriate interventions at crucial junctures.
• Assist students in accessing resources for academic, financial and/or personal support, coordinating with college personnel to resolve personal and financial issues that are barriers to student success.
• Maintain detailed records of student interactions and assure accurate tracking of individual student interventions and outcomes for at risk students.
• Maintain a flexible schedule for student advisement appointments in-person or virtual.
• Collaborate with faculty and staff on the delivery of support components.
• Assist students/faculty advisors with completing Admissions, Financial Aid requirements and SAP Appeals.
• Promote visibility of the Student Success Coach
• Collaborate on individual student success strategies with faculty advisors.
• Participate in specialized training.
• Maintain currency of advising information in electronic and print publications.
• Support the Director of First Year Experience in assuring the development of individual academic plans and monitoring student progress toward completion.
• Monitor curricular changes and the impact of changes on students’ completion goals.
• Assist the Director of First Year Experience with developing and carrying out an effective data-informed retention plan for students who are most at risk of not completing their program of study.
• Support development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

Supplemental Functions

• Support institutional initiatives through committee participation.
• Assist with college-wide events, student engagement efforts, and other related responsibilities.
• Perform other duties as assigned.
• Identify and recommend course offerings to support students’ timely degree completion.

Education, Training, and Experience

• Bachelor’s degree - Required.
• Master’s degree - Preferred
• Academic Advising Experience  - Preferred
• Student Services and/or teaching experience, preferably in a post-secondary setting.
• Experience in academic or career counseling preferably in a post-secondary setting.

Knowledge, Skills, and Abilities

• Ability to solve complex problems and manage responsibilities with minimal supervision.
• Ability to effectively use information technology including Microsoft Office and related applications
• Ability to interact with students and co-workers in a professional manner
• Ability to be flexible and adaptable to support the goals of the college and its communities
• Ability to communicate orally and in writing in a professional manner
• Ability to handle multiple tasks simultaneously
• Conflict resolution and referral skills.
• Excellent presentation skills.
• Ability to work with diverse faculty, staff, students, and community members.
• Ability to work well as an effective team member.
• Computer, office management, and organizational skills.
• Experience with Banner Software is a plus.
• Experience with a case management system is a plus.

Working Conditions

• Normal work schedule is 7:45 am through 4:15 pm (37.5 hours) Monday through Friday. Schedule flexibility, including some evening and weekend hours may be required occasionally within the 37.5 work week.
• Regular travel between the Williamson County, Lewisburg and Columbia Campuses.
• Ability to work flexible hours.
• Must have reliable transportation to travel among southern campuses and to college-wide meetings/events as needed within the 9-county service area.
• Normal sitting and movement in an office environment.
• Regular use of a college-issued computer requiring visual acuity and manual dexterity.

Hiring Salary Range (Annual): $39,290 to $47,150

This in-person position is split between the Williamson and Lewisburg Campuses. 

Special Note to Applicants:
Salary offers are determined based on documented education and relevant full-time experience. Applicants are responsible for ensuring all qualifying credentials and experience are clearly reflected on their resume for consideration.

All applications must be submitted online. Applications submitted by email, mail, or in person will not be accepted. The application will remain open until filled. 

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to student success both in and out of the classroom, as well as economic and community development in our nine-county service area. Columbia State is a member of the Tennessee Board of Regents.  

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2501