Title: Director, Admissions and Records

POSITION SUMMARY
Provides strategic leadership and oversight for admissions, registration, academic records, document management, and related student records functions. Serves as the College Registrar and official custodian of academic records. Ensures compliance with institutional, state, and federal requirements while promoting operational excellence, process improvement, data integrity, and a student-centered enrollment experience.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provides strategic and operational leadership for the Office of Admissions and Records, including oversight of daily operations, service standards, staffing, workflows, and departmental priorities. Serves as the College's primary subject-matter expert and designated institutional official for FERPA and student-records privacy, ensuring compliance with TBR requirements and other applicable institutional, state, and federal regulations. Administers student records and document-management systems and establishes controls to ensure the accuracy, integrity, confidentiality, retention, security, and audit readiness of admissions, registration, academic records, and degree-conferral data. Prepares, validates, and submits management and regulatory reports to the College, TBR, THEC, and other governing agencies; supports internal and external audits related to admissions, enrollment, and student records. Serves as an alternate VA certifying official and alternate SEVIS compliance official.

Leads the design, implementation, and continuous improvement of technologies that support admissions, registration, records management, document imaging, and student service delivery. Recruits, supervises, evaluates, coaches, and develops Admissions and Records staff and promotes a collaborative, accountable, and student-centered service culture. Develops and administers the departmental budget, staffing plan, contracts, and other resources in alignment with institutional priorities. Serves as the institutional authority for academic records, residency determinations, record-release decisions, registration exceptions, records retention, and interpretation of admissions and registration policies. Oversees transcript processing and evaluation, transfer-credit recording, degree-audit operations, graduation certification, commencement eligibility verification, degree conferral, and maintenance of official academic credentials, as assigned to the office. Reviews and resolves complex admissions, residency, registration, records, and privacy matters and administers related exception and appeal processes within delegated authority. Evaluates admissions and records processes to improve the student experience, remove administrative barriers, strengthen internal controls, and enhance operational efficiency.

Establishes service standards, operational metrics, and departmental outcomes; analyzes performance data and implements improvements to accuracy, timeliness, compliance, and student service. Collaborates with Academic Affairs, Financial Aid, Advising, Information Technology, Institutional Effectiveness, and other partners on enrollment processes, policy alignment, system implementations, and process redesign. Represents the College in interactions with TBR, THEC, governmental agencies, auditors, vendors, external partners, and professional organizations regarding admissions, registration, academic records, and compliance matters. Provides institution-wide consultation, guidance, and training related to admissions, registration, academic records, FERPA, records retention, and student information systems. Performs job duties from the assigned campus or work location. Performs other duties as assigned.

REQUIRED QUALIFICATIONS
Bachelor’s degree from an accredited college

Four years of progressively responsible experience in higher education admissions, registration, academic records, or a closely related enrollment-services function, including supervisory or management responsibility.

PREFERRED QUALIFICATIONS
Master's degree from an accredited institution.
Experience with the Ellucian Banner Student system.

Experience serving as a registrar, deputy registrar, or senior admissions and records administrator.

Experience leading admissions, registration, academic records, graduation, or related student-services operations.

Experience implementing or managing student information systems, document-management systems, CRM platforms, or enrollment-technology projects.

Experience interpreting and applying federal and state requirements affecting student records, privacy, residency, and enrollment services.

KNOWLEDGE, SKILLS AND ABILITIES
Experience using a student information system and electronic records or document-management system. Demonstrated experience planning operations, leading process improvement, and supervising and developing staff. Excellent oral and written communication skills, including the ability to explain complex policies and requirements clearly to varied audiences. Ability to establish and maintain effective working relationships with students, faculty, staff, senior leaders, government agencies, auditors, vendors, and external partners. Skill in analyzing enrollment and student-records data, developing reports, identifying trends and risks, and using findings to support decisions and operational improvements. Knowledge of FERPA, records retention, residency, admissions, registration, academic-records practices, and applicable institutional, state, and federal requirements. Ability to interpret and apply complex policies and regulations, exercise sound independent judgment, and resolve sensitive student-records matters. Skill in process analysis, internal controls, project management, change management, and technology implementation. Ability to manage complex student information, degree-audit, transcript, and document-management systems while maintaining data integrity and confidentiality. Ability to develop policies, procedures, training materials, operational documentation, and service standards. Ability to lead and develop staff in a high-volume, deadline-driven, and student-centered environment.

Open Until Filled: Yes

Rate of Pay: $67,870.00 - $84,836.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.