About the Department:

Student Health Services (SHS) provides health care, counseling, health education and prevention services to eligible students at George Mason University, including, but not limited to, initial and follow up assessment, history taking, physical exam, utilization of differential diagnosis, appropriate interventions, consultations and referrals as indicated, and basic emergency treatment and stabilization. Staff provides services to faculty, staff, and visitors on an as-needed basis. SHS operates its main clinic on the Mason Fairfax campus and smaller clinics on the Mason Square (Arlington) and SciTech campuses (Prince William).

About the Position:

The Clinic Administrative Specialist works with a team, alongside other healthcare professionals to provide high-quality Front Desk support in a clinic setting. The Clinical Administrative Specialist assists students in need of health care services, provides excellent and exemplary customer service to both internal staff and external customers, and represents SHS as a liaison between medical staff/visitors and front desk. 

The Clinic Administrative Specialist will perform various front desk receptionist duties, including check in and check out of patients, appointment scheduling, answering calls, and contributing to the smooth operation of the department.

Responsibilities:

• Greet patients with a warm, professional attitude;
• Schedule appointments and manage the clinic’s calendar;
• Verify patient information;
• Answer phone calls, take messages, and direct inquiries efficiently;
• Maintain the reception area and ensure a smooth patient flow; and
• Assist with patient forms, records, and follow-ups.

Required Qualifications:

• High School diploma or GED;
• Demonstrated experience with all aspects of medical front office procedures, including answering phones, scheduling patient appointments; and
• Applicant must be willing to work a flexible schedule, including days, evenings, (Monday, Tuesday, Thursday 12-8pm) and occasional Saturdays.

Preferred Qualifications:

• Experience typically obtained in 1+ year(s) in a medical front office or other outpatient clinic experience;
• Knowledge and basic understanding of medical terminology;
• Basic CPR;
• Experience in EMR system;
• Proficient in computer knowledge and skills, including Microsoft Office, Excel and Outlook;
• Demonstrated organizational skills with ability to handle multiple tasks simultaneously;
• Demonstrated communication and customer service skills; and
• Critical thinking skills including ability to prioritize and facilitate cohesiveness and team work.

Instructions to Applicants: 

For full consideration, applicants must apply for the Clinic Administrative Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume.

Posting Open Date:  November 25, 2024

For Full Consideration, Apply by:  December 18, 2024

Open Until Filled:  Yes