|
Responsibilities:
Supervision and Leadership:
- Supervises and leads a team of Resident Assistants (RAs) to manage and guide the RAs effectively;
- Provides on-going training to RAs and Graduate Community Directors to develop leadership skills and enhance competencies essential to their positions;
- Educates and holds staff accountable to all University policies, Housing & Residence Life (HRL) policies, and HRL student staff expectations;
- Plans and implements staff development to aid RAs in creating positive team dynamics that foster collaboration and problem-solving skills;
- Supervises and supports RAs in their administrative assignments, ensuring accuracy, timeliness, and completion;
- Provides opportunities for staff to receive feedback on the quality and effectiveness of their work, to support development;
- Formally evaluates the performance of RAs during the fall and spring semesters, to assess effectiveness;
- Leads weekly staff meetings with RAs in assigned area for team development and information sharing/gathering;
- Conducts bi-weekly one-on-one meetings with RAs for resident and student staff updates and addressing concerns/questions to ensure resident and staff success;
- Develops and maintains staff awareness of campus/community issues through training, programming, individual contacts, and role modeling;
- Recruits, interviews, evaluates, selects, and on-boards student staff candidates for all HRL hiring processes; and
- Supports any Residential Learning Communities (RLCs) in assigned residential area and engages in ongoing collaboration with respective academic and University Life partners.
Student Support and Development:
- Addresses incidents of inappropriate behavior in or around the residence halls using an educational and developmental approach;
- Serves as a hearing officer to effectively resolve cases of student misconduct and violations of the Code of Conduct and/or Resident Student Handbook;
- Assists students with academic, vocational, and personal concerns to support students in overcoming challenges and achieving success;
- Connects students with on-campus resources when appropriate to help them succeed academically, personally, and/or socially;
- Manages situations involving various psychological, emotional, medical, or other safety related incidents in the residential community;
- Collaborates with appropriate campus resources to properly support students and provide adequate resources;
- Participates in evening, weekend, and holiday duty rotation with other Community Directors, to ensure adequate coverage and support for on campus students in crisis;
- Directly responds to on-campus emergencies and student crises as needed, to ensure student safety and support;
- Actively participates in cultivating an environment that supports the well-being of residential students through various university initiatives, committees, and events;
- Develops and maintains positive relationships with both residents and HRL staff that encourages on-going communication, mutual support, and respect; and
- Supports university-wide initiatives focused on student retention and early intervention efforts.
Community Development and Programming:
- Implements the residential curriculum within assigned area to address the developmental needs of specific student populations;
- Designs proactive approaches to involve students in creating community values and engaging in ethical standards such as respect, courtesy, appreciation of differences, and civility;
- Coordinates and participates in department-wide and university-wide events such as Welcome Back events, Block Parties, Family Weekend, Orientation, Admissions events, and other programs as assigned;
- Engages instructional faculty, RLC stakeholders, and other university partners in community events and overall residential curriculum plan for assigned area; and
- Accurately tracks community development efforts and assessment data as requested by the Assessment Coordinator or HRL Leadership team.
Administrative Duties, Collaborations, and Partnerships:
- Attends and participates in staff development activities as outlined by the department and attends regularly scheduled HRL and University Life meetings, to receive departmental and divisional updates, expectations, and guidance;
- Conducts regular community walk-throughs of assigned residence hall(s) to detect any maintenance or facilities concerns;
- When necessary and appropriate, utilizes the damage billing protocol outlined in the Student Housing Agreement, to ensure appropriate, consistent, and fair billing practice for student damages incurred in residence halls;
- Maintains all appropriate documentation related to facilities management and inventory control, and conducts equipment and building inventories on a regular basis, to ensure student safety and building maintenance and upkeep;
- Ensures timely and accurate documentation of all student interactions and processes as needed, such as incident reports, student conduct meeting notes, student care reports, etc.;
- Maintains accurate records regarding all purchases and budget reconciliations as required, to ensure compliance with financial policies and support effective budget management;
- In conjunction with Environmental Health & Safety, assists in the execution of fire drills and health and safety inspections as scheduled by HRL;
- Manages community and roommate agreements for all students in assigned residence halls, to aid in setting community expectations and mitigate potential conflict factors;
- Actively supports and complies with all university policies, department regulations, vision, and goals, to contribute to the overall success of the department;
- Serves in an assigned committee role to support other units within HRL or University Life, such as Mason Well-Being Initiatives, University Career Services, summer operations, etc.;
- Maintains a visible presence in the residence halls as a live-in professional and engages in positive, professional interactions with students after business hours to promote community development;
- Maintains positive relationships with other university departments (i.e., University Police, Student Involvement, Counseling and Psychological Services, Student Support and Advocacy, etc.);
- Assists in the recruitment and selection of HRL staff through participation in search committees, to ensure qualified and appropriate staff are selected for the HRL team;
- Participates in divisional hiring search committees as available, to support broader staffing efforts across the division;
- Supports and assists in the implementation of summer projects, including, but not limited to, summer housing operations, training, annual policy and procedure assessment/review, orientation, etc.; and
- Assists in fulfilling duties for vacant positions on the HRL team or within the department when necessary and appropriate.
Other:
- Engages in assessment and reporting as needed;
- Actively supports and complies with all university policies, HRL regulations, and department vision and goals;
- Acts as 'essential personnel' in times of emergency and at critical times, to ensure safety, manage crises, and provide necessary support; and
- Performs other related duties as assigned by the direct supervisor and/or HRL Leadership team, to achieve broader unit and departmental goals and support the team.
|