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About the Department:
Housing & Residence Life (HRL) is a self-supporting auxiliary organization within the University Life unit of George Mason University. HRL serves a highly diverse population of approximately 6,000 students, the majority of which are undergraduates living in traditional, suite, and apartment-style residence halls on three campuses within the vibrant Northern Virginia area. HRL employs over 150 full-time and graduate staff members and over 250 undergraduate student staff members. HRL is committed to providing a safe, well-maintained student-centered environment that is innovative and inclusive of a global community. It is dedicated to creating a home that enriches the experiences of our students, staff, and faculty.
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About the Position:
The Neighborhood Facilities Manager is responsible for coordinating, planning, managing, training, and supervising housekeeping operations. This position also ensures service and maintenance requests are attended in a timely manner for the residence halls at George Mason University. Primary responsibilities include facilities inspections and recommendations, work order submittals, follow ups, housekeeping support, supervision and development, and administrative and departmental duties.
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Responsibilities:
Facilities Maintenance and Management:
- Ensures buildings within assigned neighborhood are properly maintained with regard to safety, resident comfort, and cleanliness, as mandated by external directives from the Occupational Health and Safety Administration (OSHA) and internal directives from Mason's Environmental Health & Safety Office (EHS) and the HRL Leadership team;
- Completes weekly inspections of assigned neighborhood buildings and provides recommendations for preventative maintenance and furniture condition to the Associate Director of Housekeeping & Special Projects;
- Coordinates daily residential inspections, maintains inspection documents, enters work orders in maintenance management systems, and performs quality control to verify quality and timely performance of maintenance checks;
- Addresses and resolves daily assigned work orders within assigned neighborhood facilities. Performs quality control inspections and ensures completion of all work orders. Follows up with the Associate Director of Housekeeping & Special Projects and the appropriate staff and/or departments as necessary. Provides exception reports to document any delays in completion of work;
- Interacts with neighborhood residents and HRL staff to respond to parental and student residential maintenance and facilities inquiries and concerns;
- With the Associate Director of Housekeeping & Special Projects, coordinates building fire drills, elevator inspections, and facilities inspections;
- Prepares incident/accident reports as needed within the assigned neighborhood;
- Performs in-room inspections during transitional periods to ascertain the extent of significant maintenance, housekeeping, renewal work, and readiness of the rooms;
- Routinely inspects and inventories on-campus storage areas to maintain accurate records, and collaborates with the Associate Director of Housekeeping & Special Projects and the Procurement & Housing Operations Administrator to ensure asset and inventory lists are current;
- Requests necessary neighborhood supplies and equipment via supply order forms submitted to the Associate Director of Housekeeping & Special Projects; and
- Provides work order management as it relates to training, support, approval, assignment, quality control, inspections of work, and completion via the computer maintenance management system per previously set standards of service and response;
- Provides detailed reports as needed.
Housekeeping Supervision and Development:
- Supervises Housekeepers and Lead Housekeepers in assigned residential neighborhood. This includes training staff in established policies and procedures, establishing and maintaining work schedules to ensure efficient use of staff resources and time, and identifying changes to staffing patterns to complete work assignments;
- Develops and supports Lead Housekeepers in providing mentorship and training to Housekeepers;
- Informs staff of housekeeping procedures; recommends and implements changes in procedures as needed;
- Performs and documents weekly building inspections by using Association of Physical Plant Administrators (APPA) standards;
- Conducts orientation training and in-service training with new staff to explain policies, work procedures, and demonstrate use of equipment;
- Identifies and assesses employees in need of training, work techniques, work habits, and safety, and provides recommendations for development to the Associate Director of Housekeeping & Special Projects;
- Conducts weekly staff meetings with Lead Housekeepers to discuss issues, assign tasks, and/or perform training;
- Using Lead Housekeeper feedback and recommendations, identifies and recommends cleaning supplies and equipment needs, and obtains permission to purchase/maintain inventory as warranted;
- Inspects and maintains organized housekeeping closets and storage areas per OSHA and safety standards;
- Ensures accurate time clock reporting, vacation, sick time, compensation time, and/or overtime for neighborhood Lead Housekeepers and Housekeepers. Reviews and approves timesheets for payroll processing;
- Coordinates staff schedules with regard to vacation, time off, weekend coverage, and emergency staffing;
- Supports personnel issues with regard to staff. This includes reporting on injuries and illnesses, hiring and termination, and disciplinary issues. Provides counseling to staff on these issues as needed;
- Collaborates with the Associate Director of Housekeeping & Special Projects to identify and create staff training as needed;
- Evaluates performance of the neighborhood Lead Housekeepers and Housekeepers on a regular basis. Provides opportunities for staff to receive feedback on the quality and effectiveness of their work. Formally evaluates their performance per guidelines established by the Office of Human Resources by completing annual evaluations; and
- Assists in other duties as assigned.
Administrative and Departmental Duties:
- Acts as the Housing Facilities representative in the assigned HRL neighborhood. Reports on functional activities, addresses neighborhood issues, and delivers neighborhood needs to the functional team;
- Maintains close, open communication and positive relationship with Mason and HRL colleagues. Develops and maintains close rapport with outside vendors, contractors, and suppliers;
- Provides support to the Associate Director of Housekeeping & Special Projects on special projects and initiatives;
- Submits weekly status reports to the Associate Director of Housekeeping & Special Projects;
- Actively supports and complies with all George Mason University policies, HRL regulations, and departmental vision and goals;
- Actively serves and participates in departmental committees as assigned;
- Assists in fulfilling duties of vacant positions within the department;
- Attends regularly scheduled departmental meetings;
- Attends and participates effectively in training sessions and/or meetings;
- Seeks out personal professional development opportunities, such as courses, seminars, webinars, publications, trainings, etc., to learn about best practices in the housekeeping/facility field;
- Required to work in an on-call capacity for after-hour emergencies, and acts as essential personnel during emergency and critical times; and
- Other duties as assigned.
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Required Qualifications:
- High school diploma or equivalent;
- Experience typically obtained in three years in supervision and training of employees;
- Experience typically obtained in three years in facilities maintenance and housekeeping units;
- Experience planning and inspecting essential central services such as maintenance, cleaning, waste disposal, and recycling;
- Knowledge of supplies, equipment, and best practices in Facilities and Housekeeping fields;
- Skill in supervising, training, and developing staff to enhance performance and ensure compliance with established procedures; and
- Must currently possess an appropriate, active, valid motor vehicle operator’s license that meets all of GMU’s requirements for operating state vehicles and equipment under Mason’s Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver’s licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.
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Preferred Qualifications:
- Associate’s degree in related field;
- Demonstrated supervisory experience in developing a positive work environment, including developing and motivating employees;
- Demonstrated experience working with contracted vendors to solicit and secure bids/quotes for Facilities/Housekeeping work and directing vendors as necessary in completion of work;
- Demonstrated knowledge of related safety and sanitation standards for housekeeping and ensures compliance with OSHA and Americans with Disabilities Act (ADA);
- Experience working within a student-oriented living environment;
- Effective interpersonal, written communication, and customer service skills;
- Effective organizational and management skills;
- Demonstrated ability to utilize and learn computer programs/applications, specifically, MS Office suite, e-mail, and internet;
- Demonstrated ability to work autonomously, and well with others in a fast-paced, ever-changing, diverse environment;
- Demonstrated ability to perform complex tasks and prioritize multiple projects; and
- Bilingual abilities (English/Spanish).
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