About the Department:

The mission of the Enterprise Applications (EA) Department is to plan, implement, and maintain integrated central and distributed information systems and associated databases that support the business needs of the University. These systems include Banner administrative applications (supporting student, finance, admissions, human resources, payroll, financial aid, and procurement), Data marts/Business Intelligence (supporting strategic and operational end-user reporting requirements), decentralized systems and web applications (supporting budgeting, sponsored programs activity, and other university applications), customer relationship management (CRM), and support for application and data integration.

About the Position:

The Salesforce Developer performs analysis, design, development, testing, documentation, and implementation of CRM software (Native Salesforce and Connected apps) and other related application systems within Salesforce, and related platforms such as LWC, Heroku, and their integration with other enterprise systems, as well as assisting in governance, project management activities and other assigned tasks. The work is done by collaborating with stakeholders, team members, functional and technical Salesforce Administrators to meet the project requirements and completing tasks and communicating project information to clients, the project manager, or other project stakeholders while adhering to University policies and compliance with accessibility related standards (W3C, ADA, Section 508, etc.).

Responsibilities:

Analyzing Needs and Evaluating/Recommending Solutions:

• Engages in need/business process analysis, design, development, documentation, and support of Salesforce based CRM solutions and related systems;
• Works closely with other senior IT staff and other team members to perform needs analysis and assessment, and mapping of business processes;
• Assists in development and testing/QC of moderately complex applications, interfaces and services using Salesforce Lightning, Apex, Visual Force, Form Assembly, Lightning Web Components, HTML, HTML5, CSS, JSON, REST/SOAP, JS/JQuery, SOQL, SQL, XML, etc.;
• When assigned, independently works on projects which require direct interaction with end users and clients with process mapping, requirements gathering, analysis and solution formulation and implementation (full SDLC);
• Assists other senior IT staff in efforts related to analyzing user needs, and translates them into functional and technical specifications that will lead to the development and/or implementation of solutions;
• Develops and supports Informatica/Ethos based APIs for Salesforce integration with EDIS and other enterprise university systems;
• Develops and supports payment processing interface with different payment options (one-time payment, partial payment, payment plan) thru TouchNet uPay;
• Performs necessary tasks related to creating associated documentation (requirement specs, flow diagrams, design documents, project charters, test plans, etc.) for related projects using appropriate tools and technologies; and
• Keeps abreast of new developments, concepts, and techniques related to the core CRM platform and related systems; and
• Participates on cross-functional project teams as assigned.

Performs Assigned Tasks Related to Support and Integration of CRM Software Applications through API’s and Web Services:

• Meets assigned or agreed upon deadlines, and provides regular status reports on work assignments;
• Develops proper technical and user documentation for each system in a consistent and structured manner;
• Assists in implementation, administration, and support of acquired IT resources (COTS);
• Assists in ensuring quality control through defined procedures that include hands-on testing and debugging;
• Performs validations on accessibility and other standards (W3C, ADA, and Section 508);
• Performs assigned tasks to track, report, and analyze usage and error statistics associated with supported sites and applications; and
• Follows all appropriate data security safeguards and access restriction.

Provides Technical Training and Knowledge Transfer:

• Leads/assists other staff in projects, and provides training and support as needed;
• Serves as technical lead for Salesforce development efforts, leads/assists other staff in projects, and provides training and support as needed; and
• Develops services, libraries, and technical documentation and direction to be used by other team members, and assists in their implementation and adoption.

Required Qualifications:

• Bachelor’s degree in related field, or equivalent combination of education and experience;
• Salesforce Developer and/or Administrator training certificate(s) or equivalent;
• Significant demonstrated experience as a Salesforce Developer and/or Administrator in projects related to CRM application development and integration;
• Hands on experience with Lightning, Apex, Visualforce, JQuery, CSS, XML, JSON, ASP.Net, Javascript, XML, CSS, JQuery;
• Understanding/experience with Salesforce connected app architecture and best practices;
• Exposure to one or more of the following tools/technologies: SQL Server, MySQL, Oracle, SOQL;
• Experience with user interface issues pertaining to navigation, usability, and functionality;
• Knowledge of, and skill in Salesforce.com, Lightning, Visualforce, Apex, SOQL, Multi-tier architectures;
• In-depth knowledge of the Salesforce development lifecycle, web design/development technologies, techniques and best practices, as well as security standards and techniques to improve stability and security of new and existing systems;
• Knowledge and experience in designing and implementing solutions in Salesforce, along with integrating Salesforce to other platforms;
• Extensive knowledge and experience with web application development with tools and technologies such as XHTML, CSS, JQuery, JavaScript, PHP, LWC, JSON, RestAPIs;
• Skilled in developing web applications and web services using Salesforce (native and connected app), Apex, Lightening Web components, SOQL, Visualforce, or similar experience using other web development technologies such as Java, SOAP, REST, and XML;
• Skilled in developing and directing software system testing procedures, programming, and documentation;
• Optimizing and performance tuning skills for high utilization 24/7 access;
• Ability to translate complex functional/technical requirements into technical specifications using best practices; and
• Good understanding of issue troubleshooting and performance tuning within Salesforce and related platforms.

Preferred Qualifications:

• Understanding of encryption methods and procedures;
• Experience within the higher education industry;
• Experience/exposure to working with higher education enterprise systems such as Banner, PeopleSoft, Workday, etc.;
• Experience integrating third party products with existing infrastructure (e.g., Informatica,
  Ethos);
• Knowledge of integrating third party products with existing infrastructure (i.e., Informatica, Ethos);
• Knowledge of integration with third party products with existing infrastructure (i.e., Informatica, Ethos);
• Excellent organization and time management skills, and ability to assess priorities in meeting multiple deadlines;
• Excellent verbal and written communication skills;
• Skill in analyzing software requirements to determine feasibility of design within time and cost constraints;
• Ability and willingness to acquire new knowledge/skills and lead/train/assist other staff on projects as needed;
• Ability to manage multiple assigned tasks and responsibilities in a high-pressure environment;
• Ability to identify and resolve problems in an effective and efficient manner;
• Ability to deliver high quality projects on time;
• Ability to design architecture, write high quality code, and execute effective unit tests;
• Ability to work equally well in self-managed and team-based Agile projects, and the ability to provide technical guidance and leadership to other team members;
• Proven ability to follow instructions and complete assigned projects and other miscellaneous tasks; and
• Proficiency with commonly used development tools, preferably MS Visual Code.

Instructions to Applicants: 

For full consideration, applicants must apply for the Salesforce Developer at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date:  June 6, 2025

Posting Close Date:  June 20, 2025