About the Department:

The George Mason University Office of Advancement and Alumni Relations is a comprehensive development and alumni relations enterprise with a staff complement of approximately 135 FTE. Functional units within Advancement include development/fundraising, alumni relations, donor relations and stewardship, advancement communications, special events, gift processing, research, prospect management, gift planning, corporate and foundation relations, information systems and management, and infrastructure services.

Advancement’s mission is to build strong, lifelong relationships with George Mason University’s alumni and constituents while matching their philanthropic interests with the university’s aspirations and priorities. The division is committed to serving the needs of the university, our alumni, and the greater community by providing access to quality education and lifelong learning. Respect, service, integrity, collaboration, diversity, transparency, and creativity are the values that guide our work and culture.

George Mason University Foundation (foundation or GMUF) is an independent 501(c)(3) charitable organization which accepts philanthropic funds in support of George Mason University (university or George Mason). The foundation serves as a fiduciary of donor funds, ensuring that donor contributions are managed and disbursed in accordance with donor intent. The foundation staff currently manages over 1600 restricted accounts, each with a discrete purpose, the assets of which total over $340 million between two investment portfolios.

About the Position:

The IT Coordinator provides comprehensive first line desktop support for the Office of Advancement and Alumni Relations and George Mason University Foundation, Inc. (GMUF). This position reports to Administration & Finance with a dotted line to GMUF. The position manages GMUF IT operations, supports new technology initiatives, leads database and systems administration, and ensures IT security and data integrity. Responsibilities include end-user support, application and hardware support, information security compliance, systems integration, documentation, policy development, and coordination with third-party and university IT providers.

The IT Coordinator is a customer-facing, customer service focused position, providing first-tier technical support for the Mason Advancement and Alumni Relations community. The position provides support for the various university technologies – microcomputers; mobile devices; hardware maintenance & repair coordination; hardware parts purchasing; software support, audiovisual and telecommunication/VoIP support. The position may participate in various projects, researching technologies and methods which will improve support services and their delivery.

This position provides support for over 100 desktop and laptop computers (to include, but not limited to, Dell, Apple, HP, etc. hardware); various peripherals, including printers, copiers, scanners, and mobile devices; and all George Mason supported software, including operating systems (Microsoft Windows OS and Apple OS; and application software (Microsoft Office, etc.) across the organization, both on campus and remotely.

Responsibilities:

Information Technology & Desktop Support

• Provides Tier 1 support for desktops, laptops, printers, and mobile devices;
• Performs hardware and software installation, upgrades, and configuration for all computer equipment within the office;
• Provides consultation to users for hardware and software acquisitions, coordinates their implementation, and provides cost projections as needed;
• Consults with third-party vendors for technical information and repair solutions;
• Escalates complex technical situations to IT Specialist and Central ITS as needed;
• Installs, configures, deploys, and maintains standard workstations and applications;
• Serves as tech support for technical issues;
• Ensures coverage during absences;
• Supports secure device setup;
• Troubleshoots login/access issues for M365, Banner, and related systems;
• Provides understanding and support of web/video conferencing systems such as Zoom, MS Teams, etc.;
• Provides end-user support, hardware/software troubleshooting;
• Liaises with ITS and third-party vendors for systems support;
• Ensures physical and cybersecurity measures. Onboarding & Exiting Process: Prepares equipment and configures profiles for new hires;
• Deactivates and wipes devices for exits;
• Onboards equipment for all new Central Advancement and George Mason University Foundation, Inc. employees;
• Sets up computers and equipment for the first day for new employees;
• Provides support to new employees with integration with new technologies specific to George Mason;
• Receives and documents equipment (equipment loan form and exit process form); and
• Educates end-users on best practices for computer usage and security awareness.

Database and Systems Management

• Provides technical support and expertise for new Foundation initiatives and programs;
• Administers MIP and its backend SQL Server database;
• Manages MIP backup processes and restore protocols;
• Ensures data privacy compliance and systems integrity;
• Designs and supports data import/export processes;
• Researches new system considerations for GMUF;
• Provides assistance with new systems implementation and automation; and
• Explores opportunities to automate existing business processes through new technologies.

Project Coordination and Strategic IT Initiatives

• Supports new system implementation and automation;
• Participates in user testing for new systems/software;
• Works across technical and non-technical teams;
• Collaborates on workflow improvements and technology upgrades for IT processes;
• Liaises with IT Support Specialist to ensure Foundation intranet site is up to date and accurate;
• Works with IT Support Specialist to maintain knowledge base and IT policy;
• Educates users on best practices and provides IT training;
• Clearly communicates IT operational processes, policies, and procedures to end-users (e.g., how to submit requests) and internal IT staff (e.g., incident escalation procedures);
• Provides regular or ad-hoc updates to IT management and key stakeholders on operational performance, ongoing issues, and the status of critical tasks;
• Provides regular, scheduled updates during ongoing incidents, managing expectations about resolution times and workarounds;
• Maintains and reviews access controls for all designated GMUF systems (e.g., MIP, FAO, Fundriver) and other critical applications, ensuring adherence to the principle of least privilege and organizational security policies; and
• Processes user access requests and changes, troubleshoots access-related issues, and conducts periodic access reviews to verify accuracy and compliance.

AV, Telecom & Event Support

• Prepares meeting rooms or event spaces according to requirements, sets up all necessary AV and telecom equipment, and conducts thorough tests before the event begins;
• Sets up, manages, and troubleshoots video conferencing sessions using platforms like Zoom, Microsoft Teams, Cisco Webex, or dedicated hardware codecs. Ensures clear audio and video transmission;
• Diagnoses and resolves issues with AV hardware and software promptly. Performs routine maintenance, firmware updates, and preventative checks on equipment;
• Provides pre-event consultation with event organizers or meeting hosts to understand their technical requirements (AV, conferencing, recording, etc.);
• Provides on-site presence during key events (such as All Staff and Board of Trustees) to provide immediate technical assistance, operate equipment, manage presentations, troubleshoot any issues that arise, and support presenters and attendees; and
• Dismantles, packs, and stores equipment after events conclude.

Other Duties as Assigned:

• Keeps current with new and emerging technologies as well as current diagnostic and test procedures;
• Participates in projects as assigned or as necessary; and
• Performs other related duties as required or assigned within the scope of the role.

Required Qualifications:

• High school diploma or equivalent;
• Some (generally one to three years) experience in an IT support role;
• Experience with troubleshooting software such as MIP;
• Experience working across technical and non-technical teams;
• Strong knowledge of Windows 10 and 11;
• Knowledge of Mac OS;
• Knowledge of IT security and data protection;
• Familiarity with relational database systems such as Microsoft SQL Server, Oracle, or MySQL);
• Skill in Microsoft Office 365 suite;
• Skill in remote collaboration tools;
• Effective communication and customer service skills;
• Ability to troubleshoot desktop hardware/software, and solve technical problems;
• Ability to learn and develop expertise in new technologies such as SQL, HTML, CSS, JavaScript; and
• Ability to manage multiple priorities with strong attention to detail.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience with desktop support and end-user management;
• Experience in higher education or foundation environment;
• Familiarity with GMU/GMUF systems;
• Familiarity with web development;
• Familiarity with enterprise RDBMS architecture;
• Knowledge of system integration practices and IT policy development;
• Skill in SQL, HTML, CSS, JavaScript (or similar technologies);
• Skill in Oracle, SQL Server, Salesforce (or relevant Cloud databases or on-premise database solutions);
• Skill in MicroStrategy, Salesforce Reporting, Apsona (or similar tools); and
• Skill in Talend or similar tools.

Instructions to Applicants: 

For full consideration, applicants must apply for IT Coordinator at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references, one of which must be a current supervisor, with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: October 29, 2025

Posting Close Date: November 12, 2025

Open Until Filled:  No