Position Summary

The Technical Support Assistant works under the direction of a senior staff member(s) and provides on-site basic technical support for Service Desk, Client Services, Asset Management and Audio Visual Services.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

The individual will assist in one or more of the following:
• On-site technology and account/password customer support, including Saturdays.
• Documents requests and incidents in ITSM solution.
• Assists with delivery and installation of computer hardware.
• Basic technical maintenance and troubleshooting on computer hardware/software in academic and administrative areas.
• Deployment of PCs and equipment.
• Laptop set up and software configuration.
• Assist with management of inventory including receiving of goods, stock room management, and inventory updates.
• Assist with audio visual events.
• Perform preventive audio visual maintenance tasks.
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent, required.
• Experience using Windows and MacOS, required.
• Training/certification in related area(s) or customer support work experience, recommended.
• Desire to learn and ability to work independently.
• Flexible Schedule: Monday – Friday, 8:30 am – 6:00 pm as needed for the position. The position is available up to 25 hours per week.
• Team-oriented and skilled in working within a collaborative environment.
• The work requires moderate physical exertion with long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping. Work also involves the recurring lifting of moderately heavy items (up to 20 pounds). Job requires average agility and dexterity.