Title: Housing & Residence Life Student Office Assistant

VP Area: Enrollment Management & Student Success

Department: Housing and Residential Life

Published Salary Range: $13.00

Job Summary/Basic Function:

The Student Office Assistant (SOA) is a key member of the Housing and Residential Life team at Lake Superior State University. This position serves as the first point of contact for students, families, and campus guests. Based in the Housing Office, SOAs help create a welcoming, student-centered environment by offering courteous and informed assistance both in person and over the phone.

SOAs provide essential administrative support for housing operations, including managing all incoming and outgoing mail and packages for on-campus residents. Responsibilities include sorting, logging, and distributing mail, notifying students of package arrivals, and maintaining mailroom organization and security. Attention to detail and discretion are critical.

Additional duties include assisting with student check-ins and check-outs, processing room changes, managing key distribution and collection, preparing documents and mailings, and completing campus errands. SOAs also give residence hall tours to prospective students and families, support special housing events, and complete daily service desk rounds to ensure shared spaces are stocked and functional.

This position offers hands-on experience in customer service, communication, and office operations. SOAs are trusted representatives of Housing and Residential Life and contribute to creating a positive, organized, and student-friendly residential experience.

Minimum Qualifications:

• Must be in good academic standing.
• Must not have been sanctioned for any serious student conduct violations.
• Must be dependable, professional, and able to work independently with minimal supervision.
• Must maintain confidentiality and demonstrate sound judgment in handling sensitive information.
• Must be able to commit to and reliably work assigned hours, which may include occasional evening or weekend shifts.
• Strong written and verbal communication skills.